Resy
Resy is a popular restaurant reservation and management system that helps restaurants handle bookings and manage their dining operations. Think of it like OpenTable, but with more modern features. Restaurant staff use Resy to manage their tables, take reservations online, and keep track of their guests' preferences and history. For restaurants, it's a complete tool that helps them run their business more smoothly, while for customers, it's an app they use to make restaurant reservations.
Examples in Resumes
Managed daily operations using Resy system for a high-volume restaurant with 200+ seats
Trained staff of 15 employees on Resy reservation management platform
Increased restaurant efficiency by implementing Resy for guest management and table optimization
Typical job title: "Restaurant Managers"
Also try searching for:
Where to Find Restaurant Managers
Professional Networks
Industry Resources
Example Interview Questions
Senior Level Questions
Q: How would you use Resy to improve the restaurant's overall efficiency and revenue?
Expected Answer: A strong answer should include examples of using data from Resy to optimize seating arrangements, manage peak hours, reduce no-shows, and improve customer experience through proper table management and guest history features.
Q: How do you handle multiple large party reservations during peak hours using Resy?
Expected Answer: The candidate should explain their strategy for managing the floor plan through Resy, including table combining, timing considerations, and how they would use the system to prevent overbooking while maximizing seating capacity.
Mid Level Questions
Q: What features of Resy do you use to manage customer relationships?
Expected Answer: Should mention using guest profiles, dining history, special requests tracking, and communication tools to maintain good customer relationships and provide personalized service.
Q: How do you train new staff members to use Resy?
Expected Answer: Should describe their approach to teaching basic functions like managing reservations, updating table status, handling walk-ins, and using customer notes and preferences.
Junior Level Questions
Q: What are the basic steps to taking a reservation in Resy?
Expected Answer: Should be able to explain the process of entering customer information, selecting available times, noting special requests, and confirming the reservation.
Q: How do you handle a walk-in customer when using Resy?
Expected Answer: Should demonstrate knowledge of checking current availability, adding customers to the waitlist, and managing walk-ins alongside existing reservations.
Experience Level Indicators
Junior (0-1 years)
- Basic reservation management
- Guest check-in and seating
- Table status updates
- Basic customer service skills
Mid (1-3 years)
- Efficient floor plan management
- Staff training on Resy
- Handle special events and large parties
- Customer relationship management
Senior (3+ years)
- Advanced restaurant operations
- Data analysis for business optimization
- Team management and training
- Strategic planning using Resy analytics
Red Flags to Watch For
- No experience with digital reservation systems
- Poor understanding of restaurant operations
- Lack of customer service skills
- Unable to handle high-pressure situations
- No knowledge of table management basics
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