Repair Order
A Repair Order, often called an RO or Work Order, is a basic document used in repair and maintenance jobs. It's like a detailed to-do list that tracks what needs to be fixed, what parts are needed, and how long the work should take. Repair technicians use these to document their work, track time spent, and bill customers. Think of it as a record-keeping tool that helps organize repair work from start to finish. When you see this on a resume, it usually means the person has experience managing repair documentation and customer service in a repair shop setting.
Examples in Resumes
Processed over 100 Repair Orders monthly for residential electrical repairs
Managed customer service and documentation through RO system
Supervised team handling 50+ Repair Orders and Work Orders daily
Typical job title: "Service Technicians"
Also try searching for:
Where to Find Service Technicians
Professional Networks
Trade Organizations
Example Interview Questions
Senior Level Questions
Q: How do you handle multiple repair orders when resources are limited?
Expected Answer: Look for answers showing experience in prioritizing work, managing customer expectations, and coordinating team resources efficiently. Should mention tracking systems and communication methods.
Q: Tell me about a time you improved the repair order process at your workplace.
Expected Answer: Should demonstrate leadership in improving efficiency, possibly through implementing new systems, training staff, or creating better workflow procedures.
Mid Level Questions
Q: How do you ensure accurate time and parts tracking on repair orders?
Expected Answer: Should explain methods for detailed documentation, inventory management, and time tracking, showing understanding of both technical and administrative aspects.
Q: What information do you make sure to include on every repair order?
Expected Answer: Should mention customer information, problem description, parts used, labor time, diagnostic findings, and final resolution details.
Junior Level Questions
Q: What is the basic purpose of a repair order?
Expected Answer: Should explain that it's a tracking document for repair work, including customer information, work needed, parts used, and final costs.
Q: How do you handle customer signatures and approvals on repair orders?
Expected Answer: Should demonstrate understanding of getting proper authorization before work begins and confirmation when work is completed.
Experience Level Indicators
Junior (0-2 years)
- Basic repair order creation and processing
- Customer information collection
- Simple documentation procedures
- Basic parts ordering
Mid (2-5 years)
- Efficient repair order management
- Customer service and communication
- Parts and inventory tracking
- Time management and scheduling
Senior (5+ years)
- Process improvement and optimization
- Team supervision and training
- Complex repair coordination
- Quality control management
Red Flags to Watch For
- No experience with repair documentation systems
- Poor attention to detail in paperwork
- Lack of customer service skills
- Unable to explain basic repair order components
