Reissue
A reissue is a common process in the travel industry where an existing ticket or travel document needs to be changed or modified. Travel agents perform reissues when customers need to change their travel dates, routes, or other ticket details. This task requires attention to detail as it involves calculating fare differences, applying airline policies, and ensuring all changes are properly documented. It's different from a new booking because it modifies an existing ticket rather than creating a brand new one. This term is frequently used in airline ticketing but can also apply to other travel documents.
Examples in Resumes
Processed over 200 reissue requests monthly with 99% accuracy rate
Managed complex reissue and revalidation cases for corporate clients
Trained junior staff on ticket reissue procedures and airline policies
Typical job title: "Travel Agents"
Also try searching for:
Where to Find Travel Agents
Professional Networks
Industry Associations
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex reissue situation involving multiple carriers and fare calculations?
Expected Answer: A senior agent should explain the process of checking each carrier's rules, calculating fare differences, taxes, and penalties, coordinating between airlines, and ensuring compliance with all applicable policies while maintaining customer satisfaction.
Q: Describe a situation where you had to train others on reissue procedures.
Expected Answer: Should demonstrate leadership abilities, knowledge transfer skills, and deep understanding of reissue processes, including common pitfalls and best practices for training new staff.
Mid Level Questions
Q: What factors do you consider when processing a reissue request?
Expected Answer: Should mention checking fare rules, calculating price differences, verifying airline policies, checking validity periods, and understanding penalty fees and taxes.
Q: How do you handle reissue requests during peak travel seasons?
Expected Answer: Should discuss prioritization skills, time management, communication with customers about potential delays, and knowledge of alternative options when preferred changes aren't available.
Junior Level Questions
Q: What is the difference between a reissue and a revalidation?
Expected Answer: Should explain that revalidation is a simple date change with no fare difference, while reissue involves changes that affect the ticket price or routing.
Q: What basic information do you need to process a reissue?
Expected Answer: Should list original ticket number, passenger details, desired changes, and understanding of basic airline policies regarding changes.
Experience Level Indicators
Junior (0-1 years)
- Basic ticket reissue procedures
- Understanding of airline policies
- Customer service skills
- Basic fare calculations
Mid (2-4 years)
- Complex fare calculations
- Multiple carrier reissues
- Policy interpretation
- Problem-solving abilities
Senior (5+ years)
- Training and supervision
- Complex problem resolution
- Policy development
- Strategic customer solutions
Red Flags to Watch For
- No knowledge of basic airline ticketing procedures
- Inability to perform basic fare calculations
- Lack of attention to detail
- Poor understanding of airline policies and regulations
- Limited customer service experience
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