Reconciliation
Reconciliation in travel services is the process of matching and comparing different sets of financial records or booking data to ensure everything lines up correctly. It's like being a detective who makes sure that what was booked matches what was paid for, and what was charged matches what was received. Travel companies use reconciliation to check that their booking systems, payment records, and supplier invoices all show the same information. This is important because travel bookings often involve multiple parties like hotels, airlines, and payment processors.
Examples in Resumes
Performed daily reconciliation of booking transactions across multiple travel platforms
Managed monthly reconciliations between supplier invoices and customer payments
Led team responsible for reconciliation processes, reducing payment discrepancies by 40%
Typical job title: "Reconciliation Specialists"
Also try searching for:
Where to Find Reconciliation Specialists
Professional Networks
Industry Associations
Example Interview Questions
Senior Level Questions
Q: How would you handle a large-scale reconciliation discrepancy affecting multiple bookings?
Expected Answer: Should explain process of identifying the root cause, organizing data systematically, communicating with stakeholders, and implementing corrective measures to prevent future issues.
Q: Describe your experience in improving reconciliation processes.
Expected Answer: Should discuss implementing efficient workflows, automating manual processes, training team members, and creating clear documentation and procedures.
Mid Level Questions
Q: What steps do you take to ensure accurate daily reconciliation?
Expected Answer: Should describe checking booking systems against payment records, verifying supplier charges, following up on discrepancies, and maintaining organized documentation.
Q: How do you handle reconciliation with multiple currencies?
Expected Answer: Should explain understanding of exchange rates, timing of transactions, and importance of consistent currency conversion practices.
Junior Level Questions
Q: What is the importance of reconciliation in travel services?
Expected Answer: Should explain basic concept of matching bookings with payments and ensuring accuracy in financial records.
Q: What tools do you use for reconciliation?
Expected Answer: Should mention spreadsheets, booking systems, and basic accounting software used in travel industry.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of booking systems
- Simple payment matching
- Data entry and basic spreadsheet skills
- Following established reconciliation procedures
Mid (2-5 years)
- Handle complex booking scenarios
- Resolve payment discrepancies
- Work with multiple currencies
- Create reconciliation reports
Senior (5+ years)
- Process improvement and automation
- Team leadership and training
- Complex problem solving
- Strategic financial analysis
Red Flags to Watch For
- No attention to detail or basic math skills
- Lack of experience with travel booking systems
- Poor organization skills
- No understanding of basic accounting principles
- Unable to explain simple reconciliation processes
Need more hiring wisdom? Check these out...
From Farewells to Future Allies: Transforming Exit Interviews into Lifelong Connections
Lost in Translation? How a Hybrid Mentorship Database Bridges Cross-Regional Talent
How Collaborative Goal Setting Transforms Team Culture
