Recruiter's Glossary

Examples: Dark Ride • Quick Service • FastPass

PPH

Term from Theme Park Operations industry explained for recruiters

PPH (People Per Hour) is a key measurement used in theme park and attraction operations to track how many guests can be served within an hour. It helps managers understand how efficiently rides and attractions are running. Think of it like measuring how many customers a cashier can serve per hour, but for theme park rides. This number is important for planning staffing needs, reducing wait times, and ensuring guests have the best possible experience. Related terms include hourly capacity, throughput, or dispatch rate.

Examples in Resumes

Increased PPH by 15% through improved loading procedures on main park attractions

Trained staff on efficient guest handling to maximize People Per Hour ratings

Achieved consistent 98% of target PPH goals during peak season operations

Typical job title: "Attractions Operators"

Also try searching for:

Ride Operator Attractions Team Lead Operations Supervisor Guest Experience Manager Attractions Manager Operations Coordinator Queue Management Specialist

Where to Find Attractions Operators

Professional Organizations

Online Communities

Example Interview Questions

Senior Level Questions

Q: How would you develop a strategy to improve PPH across multiple attractions?

Expected Answer: A senior operator should discuss analyzing current performance data, identifying bottlenecks, training programs for staff, implementing efficiency measures, and maintaining safety standards while increasing throughput.

Q: How do you balance PPH goals with guest satisfaction?

Expected Answer: Should explain methods to maintain efficiency without compromising guest experience, including proper staffing levels, guest interaction quality, and adapting procedures during different crowd levels.

Mid Level Questions

Q: What factors can affect PPH and how do you address them?

Expected Answer: Should mention weather conditions, guest demographics, seasonal variations, staffing levels, and describe specific solutions for each challenge.

Q: How do you train new staff members to maintain PPH standards?

Expected Answer: Should discuss training methods, monitoring performance, providing feedback, and maintaining safety while teaching efficiency techniques.

Junior Level Questions

Q: What does PPH mean and why is it important?

Expected Answer: Should explain that PPH measures guests served per hour and its importance in managing wait times and guest satisfaction.

Q: What basic steps can you take to maintain good PPH?

Expected Answer: Should describe basic operational procedures like efficient loading/unloading, clear guest instructions, and maintaining a steady pace of operation.