Night Reception
Night Reception refers to the role of managing a hotel or hostel's front desk during overnight hours. This position is crucial for maintaining security and guest services when most staff members are not present. Night receptionists handle check-ins and check-outs during odd hours, respond to guest emergencies, and ensure the property's security during quiet hours. They often work independently and need to make important decisions without immediate supervisor support. This role might also be called "Night Auditor" or "Night Porter" in some establishments.
Examples in Resumes
Managed guest services and security as Night Reception at a 200-bed city hostel
Handled emergency situations and late check-ins as Night Porter in a boutique hotel
Performed daily financial reconciliation as Night Auditor while maintaining front desk operations
Typical job title: "Night Receptionists"
Also try searching for:
Where to Find Night Receptionists
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where multiple emergencies occur simultaneously during the night shift?
Expected Answer: Look for answers demonstrating experience in prioritizing emergencies, delegating tasks when possible, and maintaining clear communication with emergency services and management while staying calm under pressure.
Q: Tell me about a time you improved night shift procedures at a previous property.
Expected Answer: Candidate should share specific examples of implementing new safety protocols, improving efficiency of night audit processes, or enhancing guest satisfaction during overnight hours.
Mid Level Questions
Q: How do you ensure accurate handover between shifts?
Expected Answer: Should explain their system for documenting important information, pending tasks, and special guest requests, as well as effective communication methods with morning staff.
Q: What steps do you take to maintain security during night hours?
Expected Answer: Should describe regular security rounds, monitoring surveillance systems, checking doors and windows, and protocols for handling suspicious activities.
Junior Level Questions
Q: How do you stay alert during night shifts?
Expected Answer: Should discuss healthy sleep patterns, strategies for maintaining alertness, and methods for staying engaged during quiet periods.
Q: What would you do if a guest lost their room key late at night?
Expected Answer: Should explain verification procedures for confirming guest identity and proper protocols for issuing replacement keys.
Experience Level Indicators
Junior (0-1 years)
- Basic guest check-in/check-out procedures
- Understanding of safety protocols
- Basic computer skills
- Customer service experience
Mid (1-3 years)
- Handling emergency situations
- Night audit procedures
- Security monitoring
- Problem-solving without supervision
Senior (3+ years)
- Training new night staff
- Creating security protocols
- Managing difficult situations independently
- Improving night operations efficiency
Red Flags to Watch For
- Unable to work night hours consistently
- Poor attention to detail in paperwork
- Lack of basic security awareness
- History of sleeping during shifts
- Uncomfortable working alone
Related Terms
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