Recruiter's Glossary

Examples: Rate Management • Guest Communication • Currency Exchange

Review Management

Term from Hostel Management industry explained for recruiters

Review Management refers to the process of handling and responding to guest feedback on various platforms like TripAdvisor, Booking.com, and Google Reviews. In the hostel and hospitality industry, it's a crucial skill that involves monitoring online reviews, responding professionally to both positive and negative feedback, and using guest comments to improve services. This role helps maintain a property's online reputation and can directly impact booking rates and revenue. Similar terms include "reputation management" or "guest feedback management."

Examples in Resumes

Increased hostel rating from 3.8 to 4.5 stars through effective Review Management and guest feedback implementation

Implemented comprehensive Guest Feedback Management system resulting in 40% more positive reviews

Coordinated Review Management and Reputation Management across multiple booking platforms

Typical job title: "Review Managers"

Also try searching for:

Guest Relations Manager Reputation Manager Customer Feedback Specialist Guest Experience Coordinator Review Response Specialist Guest Satisfaction Manager

Where to Find Review Managers

Professional Networks

Industry Resources

Example Interview Questions

Senior Level Questions

Q: How would you handle a crisis situation that results in multiple negative reviews across platforms?

Expected Answer: Look for answers that demonstrate crisis management experience, including creating response templates, coordinating with different departments, and implementing immediate service recovery plans while maintaining professional communication.

Q: How do you train staff to create experiences that generate positive reviews?

Expected Answer: Should discuss staff training programs, customer service standards, implementing feedback collection systems, and methods to motivate staff to provide review-worthy service.

Mid Level Questions

Q: What strategies do you use to improve review scores on major platforms?

Expected Answer: Should mention proactive guest communication, timely response to feedback, identifying patterns in reviews, and implementing practical solutions to common complaints.

Q: How do you manage review responses across different platforms efficiently?

Expected Answer: Should describe experience with review management tools, time management strategies, and maintaining consistent brand voice across platforms while personalizing responses.

Junior Level Questions

Q: How would you respond to a negative review?

Expected Answer: Should demonstrate understanding of professional communication, apologizing appropriately, taking responsibility, and offering solutions while maintaining the property's reputation.

Q: What tools do you use to monitor online reviews?

Expected Answer: Should be familiar with basic review monitoring platforms and understand the importance of checking major booking sites and review platforms regularly.