Meet and Greet
Meet and Greet is a customer service role commonly found in the travel and tourism industry where staff welcome and assist travelers at various points of their journey. This service typically involves meeting customers at airports, hotels, or event venues, helping them with their luggage, providing directions, and ensuring a smooth transition to their next destination. It's similar to a concierge service but focuses specifically on the arrival and departure experience. Travel agencies offer this as a premium service to make travelers feel welcomed and taken care of, especially in unfamiliar locations.
Examples in Resumes
Provided Meet and Greet services for VIP clients at major international airports
Coordinated Meet & Greet operations for cruise ship passengers
Managed a team of 10 staff delivering Meet-and-Greet services at luxury hotels
Typical job title: "Meet and Greet Representatives"
Also try searching for:
Where to Find Meet and Greet Representatives
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle multiple VIP arrivals scheduled at the same time?
Expected Answer: Looking for answers showing ability to prioritize, delegate tasks, coordinate team members, and ensure all clients receive high-quality service through proper resource allocation and contingency planning.
Q: Describe how you would train new meet and greet staff members.
Expected Answer: Should demonstrate leadership skills, knowledge of standard operating procedures, customer service best practices, and ability to develop training programs that maintain service quality.
Mid Level Questions
Q: How do you handle a situation where a client's flight is delayed or cancelled?
Expected Answer: Should show problem-solving skills, knowledge of rebooking procedures, ability to communicate effectively with clients and stakeholders, and understanding of contingency plans.
Q: What systems do you use to track multiple guest arrivals and departures?
Expected Answer: Should demonstrate organizational skills, familiarity with scheduling software, ability to maintain accurate records, and experience with managing multiple bookings.
Junior Level Questions
Q: How would you welcome a guest who appears tired after a long flight?
Expected Answer: Should show basic customer service skills, empathy, and understanding of how to make guests feel comfortable and welcomed.
Q: What information would you prepare before meeting a guest at the airport?
Expected Answer: Should demonstrate basic preparation skills including flight details, guest name, destination information, and any special requirements.
Experience Level Indicators
Junior (0-1 years)
- Basic customer service
- Airport navigation
- Guest communication
- Basic scheduling
Mid (1-3 years)
- Multiple guest coordination
- Problem resolution
- Transportation arrangement
- Team coordination
Senior (3+ years)
- Team management
- VIP client handling
- Service quality monitoring
- Staff training and development
Red Flags to Watch For
- Poor communication skills or heavy accent that's difficult to understand
- No experience in customer-facing roles
- Inability to work flexible hours including early mornings and late nights
- Limited knowledge of airport or hotel protocols
Related Terms
Need more hiring wisdom? Check these out...
From Farewells to Future Allies: Transforming Exit Interviews into Lifelong Connections
Ghostbusting in Recruitment: How to Keep Candidates Engaged
Silencing the Noise: How No-Meeting Days Supercharge Recruiter Productivity
