Recruiter's Glossary

Examples: Upselling • Channel Manager • OTA (Online Travel Agency)

LOS (Length of Stay)

Term from Hotel Management industry explained for recruiters

Length of Stay (LOS) is a key measure in the hotel industry that shows how long guests typically stay at a property. Hotel managers use this information to make important decisions about pricing, staffing, and room availability. Think of it like tracking how many nights on average people book rooms for - this helps hotels plan everything from housekeeping schedules to revenue forecasts. When you see this term in resumes, it often indicates that the person has experience in analyzing and improving how long guests stay, which directly affects hotel profits.

Examples in Resumes

Increased average LOS by 1.5 nights through targeted weekend package promotions

Analyzed Length of Stay patterns to optimize room pricing strategies

Managed LOS controls to maximize revenue during peak seasons

Typical job title: "Revenue Managers"

Also try searching for:

Hotel Revenue Manager Hospitality Manager Room Division Manager Front Office Manager Hotel Operations Manager Revenue Optimization Manager Reservations Manager

Where to Find Revenue Managers

Professional Associations

Online Communities

Job Boards

Example Interview Questions

Senior Level Questions

Q: How would you develop a strategy to increase Length of Stay during off-peak seasons?

Expected Answer: A strong answer should include creating special packages, implementing dynamic pricing strategies, targeting specific guest segments, and collaborating with local attractions to encourage longer stays.

Q: How do you use LOS data to make strategic decisions about revenue management?

Expected Answer: The candidate should discuss analyzing historical data, seasonal trends, creating pricing strategies, and how they've used LOS patterns to maximize revenue and occupancy rates.

Mid Level Questions

Q: What factors influence Length of Stay patterns in hotels?

Expected Answer: Should mention factors like seasonality, local events, business vs. leisure travelers, pricing strategies, and package offerings that affect how long guests choose to stay.

Q: How do you track and analyze LOS metrics?

Expected Answer: Should explain using hotel management systems, collecting guest data, reviewing booking patterns, and creating reports to understand stay duration trends.

Junior Level Questions

Q: What is Length of Stay and why is it important?

Expected Answer: Should explain that LOS measures how long guests stay at the hotel and its importance for revenue, housekeeping planning, and overall hotel operations.

Q: How would you encourage guests to extend their stay?

Expected Answer: Should discuss basic strategies like offering special rates for extended stays, promoting local attractions, and providing excellent customer service.