Knowledge Management
Knowledge Management is a way companies organize, store, and share important information within their organization. Think of it like creating a company-wide library system that helps employees easily find and use important documents, training materials, and expertise. It includes setting up systems for storing documents, creating training programs, and making sure valuable information doesn't get lost when employees leave. Similar terms you might see include "Information Management," "Organizational Learning," or "Enterprise Content Management." These all describe the process of making sure company knowledge is captured, organized, and easily available to everyone who needs it.
Examples in Resumes
Implemented Knowledge Management system that improved information sharing by 40%
Led Knowledge Management initiatives to capture best practices from retiring employees
Developed Knowledge Management strategy and tools to support 500+ employees
Created Knowledge Management and Information Management frameworks for multiple departments
Typical job title: "Knowledge Management Specialists"
Also try searching for:
Where to Find Knowledge Management Specialists
Professional Associations
Online Communities
Job Resources
Example Interview Questions
Senior Level Questions
Q: How would you develop a knowledge management strategy for a large organization?
Expected Answer: Should explain process of assessing current state, identifying gaps, creating implementation plan, choosing appropriate tools, and measuring success. Should mention change management and getting buy-in from leadership.
Q: How do you measure the success of a knowledge management program?
Expected Answer: Should discuss both quantitative metrics (usage statistics, time saved, employee participation) and qualitative measures (user satisfaction, quality of shared knowledge, improved decision making).
Mid Level Questions
Q: How do you encourage employees to share their knowledge?
Expected Answer: Should discuss creating a sharing culture, recognition programs, making it easy to contribute, and showing clear benefits to participants.
Q: What methods do you use to capture knowledge from departing employees?
Expected Answer: Should mention exit interviews, documentation processes, mentoring programs, and creating procedures for knowledge transfer before departure.
Junior Level Questions
Q: What tools have you used for knowledge management?
Expected Answer: Should be familiar with common tools like SharePoint, wikis, document management systems, or similar platforms for organizing and sharing information.
Q: How do you organize information to make it easily findable?
Expected Answer: Should discuss basic organization principles like categorization, tagging, search optimization, and creating clear naming conventions.
Experience Level Indicators
Junior (0-2 years)
- Basic document organization and filing
- Using knowledge management tools
- Creating basic documentation
- Understanding information organization principles
Mid (2-5 years)
- Implementing knowledge sharing programs
- Training others on knowledge management practices
- Managing knowledge bases
- Developing documentation standards
Senior (5+ years)
- Creating knowledge management strategies
- Leading organizational change
- Measuring program effectiveness
- Building knowledge sharing culture
Red Flags to Watch For
- No experience with document management or organization
- Poor communication skills
- Lack of experience with change management
- No understanding of training or documentation processes
