Recruiter's Glossary

Examples: Drop Team • Gaming Floor • Casino Host

Handle Pull

Term from Casino Operations industry explained for recruiters

Handle Pull is a key financial metric in casino operations that represents the total amount of money wagered by players at gaming tables or slot machines before any winnings are paid out. It's similar to gross sales in retail - it's the total money that goes into the games. The term comes from the physical action of pulling the handle on traditional slot machines, though it's now used for all types of gaming. Other common names for this are "drop," "coin-in," or "gaming volume."

Examples in Resumes

Managed daily Handle Pull reports for 200+ slot machines

Increased monthly Handle Pull by 25% through strategic machine placement

Supervised team of 10 staff monitoring Handle Pull and guest activity

Analyzed Drop trends to optimize gaming floor layout

Improved Gaming Volume tracking procedures across multiple shifts

Typical job title: "Casino Operations Managers"

Also try searching for:

Slot Manager Gaming Manager Casino Floor Supervisor Gaming Operations Director Table Games Manager Revenue Manager Casino Operations Analyst

Where to Find Casino Operations Managers

Professional Organizations

Job Boards

Professional Networks

Example Interview Questions

Senior Level Questions

Q: How would you analyze handle pull data to make strategic decisions about gaming floor layout?

Expected Answer: A senior candidate should explain how they would use daily and historical handle pull data to identify high-performing areas, peak times, and player preferences to optimize machine placement and game mix for maximum revenue.

Q: How do you balance handle pull optimization with guest satisfaction?

Expected Answer: Should discuss strategies for maintaining profitability while ensuring positive guest experience, including proper staffing levels, comp programs, and responsive customer service.

Mid Level Questions

Q: What factors can affect handle pull and how do you monitor them?

Expected Answer: Should mention factors like time of day, day of week, seasonal patterns, machine location, game type, and explain how they track and respond to these variables.

Q: How do you train staff to accurately track and report handle pull?

Expected Answer: Should describe training methods for proper counting procedures, documentation, security protocols, and the importance of accuracy in financial reporting.

Junior Level Questions

Q: What is handle pull and why is it important?

Expected Answer: Should be able to explain that handle pull is the total amount wagered before paying out winnings, and its importance as a key metric for casino performance.

Q: Describe the basic process of recording handle pull.

Expected Answer: Should explain the basic steps of collecting, counting, and documenting gaming activity, including proper security procedures and verification methods.