Gratuity
Gratuity is the extra money customers give to service staff, commonly known as tips. In the restaurant and catering industry, it's a significant part of service workers' income. Some businesses include automatic gratuity (usually 15-20%) for large groups or catering events. Understanding gratuity policies and management is important because it affects both employee earnings and business operations. When mentioned in resumes or job descriptions, it often relates to handling, distributing, or managing tip systems and policies.
Examples in Resumes
Managed gratuity distribution system for team of 15 servers
Implemented automated gratuity tracking system for catering events
Handled tip and gratuity calculations for events with 100+ guests
Typical job title: "Service Staff Managers"
Also try searching for:
Where to Find Service Staff Managers
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a dispute about gratuity distribution among staff?
Expected Answer: Should discuss fair policy implementation, conflict resolution, clear communication methods, and knowledge of labor laws regarding tip distribution.
Q: What systems have you implemented to manage gratuity for large catering events?
Expected Answer: Should describe experience with automated systems, fair distribution policies, customer communication, and handling special situations or requests.
Mid Level Questions
Q: How do you explain gratuity policies to new staff members?
Expected Answer: Should demonstrate clear communication skills, understanding of company policies, and ability to answer common questions about tip distribution.
Q: What's your process for handling automatic gratuity for large groups?
Expected Answer: Should explain customer communication, policy implementation, and handling both satisfied and dissatisfied customers regarding automatic gratuity.
Junior Level Questions
Q: What is the standard gratuity percentage for catering events?
Expected Answer: Should know industry standards (15-20%), when automatic gratuity applies, and basic calculation methods.
Q: How do you calculate gratuity splits among staff members?
Expected Answer: Should understand basic math for tip distribution, common splitting methods, and importance of fairness in distribution.
Experience Level Indicators
Junior (0-2 years)
- Basic gratuity calculations
- Understanding of tip distribution policies
- Customer service fundamentals
- Basic cash handling
Mid (2-5 years)
- Staff tip distribution management
- Customer conflict resolution
- Event gratuity handling
- Policy implementation
Senior (5+ years)
- Gratuity system development
- Staff training and management
- Policy creation and optimization
- Large event coordination
Red Flags to Watch For
- Unfamiliarity with standard gratuity percentages
- Poor math skills for tip calculations
- Lack of experience with large group service
- No knowledge of tip distribution laws
Related Terms
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