General Delivery
General Delivery is a basic postal service where mail is held at a post office for pickup instead of being delivered to a specific address. It's commonly used for people who don't have a permanent address, are traveling, or need temporary mail service. When reviewing resumes in postal services, this term indicates experience with customer service, mail handling procedures, and knowledge of postal regulations. Think of it as a temporary mailbox service that postal workers manage at the post office counter.
Examples in Resumes
Managed General Delivery services for 200+ customers monthly at main downtown post office
Processed and organized General Delivery and Hold Mail requests efficiently
Trained new employees on General Delivery procedures and mail sorting protocols
Typical job title: "Postal Service Workers"
Also try searching for:
Where to Find Postal Service Workers
Professional Organizations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where multiple customers are claiming the same General Delivery item?
Expected Answer: A senior postal worker should explain the verification procedures, documentation requirements, and conflict resolution steps while maintaining customer service standards and following postal regulations.
Q: What improvements would you suggest to the General Delivery system based on your experience?
Expected Answer: Should discuss efficiency improvements, customer service enhancements, and ways to prevent common issues while considering both customer needs and postal service capabilities.
Mid Level Questions
Q: What are the main requirements for someone to use General Delivery service?
Expected Answer: Should be able to explain ID requirements, holding periods, proper addressing format, and common scenarios when General Delivery is appropriate.
Q: How do you handle unclaimed General Delivery items?
Expected Answer: Should describe the standard holding period, return-to-sender procedures, and documentation requirements for unclaimed mail.
Junior Level Questions
Q: What is General Delivery and who typically uses it?
Expected Answer: Should explain that it's a service for people without permanent addresses to receive mail at the post office, and mention common users like travelers or temporary residents.
Q: What ID is required to pick up General Delivery mail?
Expected Answer: Should know basic ID requirements like government-issued photo ID and any additional documentation needed for picking up mail.
Experience Level Indicators
Junior (0-1 years)
- Basic mail sorting and handling
- Customer service fundamentals
- ID verification procedures
- Post office counter operations
Mid (1-3 years)
- Advanced mail processing procedures
- Problem resolution
- Mail forwarding and holding procedures
- Documentation and record keeping
Senior (3+ years)
- Supervisor experience
- Training and mentoring
- Policy implementation
- Complex problem solving
Red Flags to Watch For
- Lack of knowledge about basic ID requirements
- Poor understanding of mail handling procedures
- Limited customer service experience
- Unfamiliarity with postal regulations and compliance
