CMRA (Commercial Mail Receiving Agency)
A Commercial Mail Receiving Agency (CMRA) is a private business that accepts mail and packages on behalf of other people or businesses. Think of it as a professional mailroom service that provides real street addresses instead of just P.O. boxes. These businesses are often known as private mailbox centers, mail service stores, or virtual office providers. They're like a more advanced version of traditional post office boxes, offering additional services such as package acceptance, mail forwarding, and sometimes even virtual office services. UPS Stores and similar shipping centers often operate as CMRAs.
Examples in Resumes
Managed a busy CMRA handling over 500 customer mailboxes and package processing
Implemented security protocols for Commercial Mail Receiving Agency operations
Supervised staff of 5 at Mail Receiving Agency while maintaining USPS compliance
Typical job title: "CMRA Managers"
Also try searching for:
Where to Find CMRA Managers
Professional Organizations
Job Boards
Industry Resources
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where a customer claims they never received a package that our records show was delivered?
Expected Answer: A senior manager should discuss implementing tracking systems, security cameras, signature requirements, and proper documentation procedures. They should also mention customer service approach and liability protocols.
Q: What strategies would you use to grow a CMRA business?
Expected Answer: Should discuss marketing to local businesses, offering additional services like scanning/forwarding, implementing efficiency systems, and maintaining high customer service standards while ensuring compliance with postal regulations.
Mid Level Questions
Q: What are the main USPS regulations that CMRAs must follow?
Expected Answer: Should be able to explain Form 1583 requirements, proper ID verification procedures, and general compliance requirements for accepting mail on behalf of others.
Q: How do you manage peak seasons in a mail receiving facility?
Expected Answer: Should discuss staffing adjustments, space management, notification systems for customers, and procedures for handling increased volume efficiently.
Junior Level Questions
Q: What's the process for signing up a new mailbox customer?
Expected Answer: Should explain basic customer registration process, required identification documents, completing Form 1583, and explaining service terms to customers.
Q: How do you handle suspicious packages?
Expected Answer: Should demonstrate knowledge of basic security protocols, when to alert supervisors, and awareness of suspicious package indicators.
Experience Level Indicators
Junior (0-2 years)
- Basic mail sorting and processing
- Customer service
- Package handling
- Record keeping
Mid (2-5 years)
- Staff supervision
- USPS compliance knowledge
- Security procedures
- Customer account management
Senior (5+ years)
- Facility management
- Business development
- Risk management
- Operations optimization
Red Flags to Watch For
- No knowledge of USPS regulations and Form 1583 requirements
- Poor understanding of security protocols
- Lack of customer service experience
- No experience with shipping and receiving procedures
Related Terms
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