Recruiter's Glossary

Examples: General Delivery • AMS (Address Management System) • Metered Mail

Franking

Term from Postal Services industry explained for recruiters

Franking refers to the process of marking or stamping mail with official postage payment evidence using a franking machine. It's a common method used in business environments to process large volumes of mail more efficiently than using traditional stamps. When you see this term in resumes, it usually indicates experience with handling business mail operations, using franking machines, and understanding postal regulations. This is particularly important in mailroom operations, office administration, or postal service roles.

Examples in Resumes

Managed daily mail processing using Franking machines for company-wide correspondence of 500+ items per day

Reduced postage costs by 15% through efficient Franking and bulk mail optimization

Trained staff on Franking machine operations and postal regulations compliance

Typical job title: "Mail Room Operators"

Also try searching for:

Mail Room Supervisor Postal Services Coordinator Office Services Specialist Mail Operations Manager Administrative Assistant Mailroom Clerk Business Mail Processor

Where to Find Mail Room Operators

Professional Associations

Online Resources

Job Boards

Example Interview Questions

Senior Level Questions

Q: How would you optimize a large company's mailing costs using franking systems?

Expected Answer: A senior candidate should discuss bulk mail discounts, class selection strategies, address accuracy programs, and how to train staff for efficient mail processing. They should also mention tracking systems and reporting methods.

Q: How do you ensure compliance with postal regulations while managing a high-volume mailroom?

Expected Answer: Should explain maintaining updated postal rates, proper mail sorting procedures, security measures, and quality control processes. Should mention staff training and audit preparation.

Mid Level Questions

Q: What maintenance procedures do you follow for franking machines?

Expected Answer: Should describe regular cleaning, ink replacement, scale calibration, and troubleshooting common issues. Should also mention when to contact service providers.

Q: How do you handle different types of mail requiring special handling?

Expected Answer: Should explain procedures for registered mail, certified mail, international mail, and parcels. Should mention proper documentation and tracking methods.

Junior Level Questions

Q: Explain the basic operation of a franking machine.

Expected Answer: Should be able to describe how to weigh items, select postage classes, feed envelopes, and basic maintenance like adding ink or labels.

Q: What information needs to be checked before processing mail?

Expected Answer: Should mention verifying addresses, selecting correct postage rates, checking envelope size and weight, and ensuring proper formatting.