Floor Supervisor
A Floor Supervisor is a key management position in casino operations who oversees the gaming floor activities and staff. They are responsible for ensuring smooth operations of table games, slots, or other gaming areas. Think of them as the front-line managers who make sure everything runs properly during their shift, handle customer concerns, and supervise gaming staff like dealers and slot attendants. Similar roles might be called Pit Boss, Gaming Supervisor, or Casino Shift Manager. These professionals act as the eyes and ears of casino management on the gaming floor, making sure rules are followed and customers are happy.
Examples in Resumes
Managed team of 25 dealers and gaming staff as Floor Supervisor at Paradise Casino
Promoted to Casino Floor Supervisor after demonstrating exceptional leadership skills
Served as Gaming Floor Supervisor, overseeing $2M in daily table game operations
Typical job title: "Floor Supervisors"
Also try searching for:
Where to Find Floor Supervisors
Professional Networks
Industry Associations
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where you suspect dealer-player collusion?
Expected Answer: Should demonstrate knowledge of security protocols, surveillance cooperation, documentation procedures, and ability to handle sensitive situations discreetly while maintaining casino integrity.
Q: What strategies have you implemented to improve floor operations and team performance?
Expected Answer: Should discuss experience with staff scheduling, training programs, customer service improvements, and methods for increasing gaming efficiency and revenue.
Mid Level Questions
Q: How do you handle difficult customers while maintaining gaming regulations?
Expected Answer: Should explain customer service skills, knowledge of gaming regulations, and ability to balance customer satisfaction with casino rules and procedures.
Q: Describe your experience with scheduling and managing staff breaks.
Expected Answer: Should show understanding of labor laws, staff rotation, maintaining adequate floor coverage, and managing employee satisfaction.
Junior Level Questions
Q: What are the basic responsibilities of a Floor Supervisor?
Expected Answer: Should mention overseeing games, managing dealers, ensuring rule compliance, handling customer issues, and maintaining gaming floor efficiency.
Q: How do you ensure gaming integrity at your tables?
Expected Answer: Should discuss basic security procedures, game protection methods, and awareness of common cheating attempts.
Experience Level Indicators
Junior (0-2 years)
- Basic game rules and procedures
- Staff supervision fundamentals
- Customer service skills
- Understanding of gaming regulations
Mid (2-5 years)
- Advanced game protection
- Staff scheduling and training
- Conflict resolution
- Performance management
Senior (5+ years)
- Strategic operations management
- Advanced security protocols
- Team development
- Revenue optimization
Red Flags to Watch For
- Lack of knowledge about basic gaming regulations
- Poor people management skills
- No experience handling customer complaints
- Unfamiliarity with casino security procedures
- Limited mathematical skills for gaming calculations
