Cornerstone
Cornerstone is a popular software system used specifically in veterinary practices to manage day-to-day operations. Think of it as the digital command center of a veterinary clinic - it handles everything from patient records and appointment scheduling to billing and inventory. This type of software is often called a "Practice Management System" or "Veterinary Practice Software." Similar systems include AVImark and ezyVet. Cornerstone helps veterinary staff keep track of animal patients, their medical histories, and helps the practice run more efficiently.
Examples in Resumes
Managed daily operations using Cornerstone veterinary software for a practice of 5 veterinarians
Trained new staff members on Cornerstone practice management system
Streamlined appointment scheduling and billing processes through Cornerstone implementation
Typical job title: "Veterinary Practice Managers"
Also try searching for:
Where to Find Veterinary Practice Managers
Online Communities
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where the practice needs to transition from paper records to Cornerstone?
Expected Answer: Look for answers that demonstrate experience in managing change, training staff, and ensuring smooth data migration while maintaining daily operations. They should mention creating backup systems and training schedules.
Q: How do you use Cornerstone to analyze practice performance and make business decisions?
Expected Answer: Candidate should discuss using reports and analytics for tracking revenue, appointment efficiency, inventory management, and identifying areas for practice growth.
Mid Level Questions
Q: What features of Cornerstone do you use to manage inventory and ordering?
Expected Answer: Should demonstrate knowledge of inventory tracking, automated ordering systems, and how to maintain appropriate stock levels using the software.
Q: How do you use Cornerstone to improve client communication?
Expected Answer: Should mention features like appointment reminders, vaccination schedules, prescription management, and client history tracking.
Junior Level Questions
Q: What basic functions can you perform in Cornerstone?
Expected Answer: Should be able to describe scheduling appointments, checking in patients, processing payments, and accessing patient records.
Q: How do you schedule an appointment and process payment in Cornerstone?
Expected Answer: Should explain the basic steps of creating a new appointment, selecting services, and processing different types of payments in the system.
Experience Level Indicators
Junior (0-1 years)
- Basic appointment scheduling
- Patient check-in and check-out
- Simple payment processing
- Basic record keeping
Mid (1-3 years)
- Inventory management
- Client communication management
- Basic reporting
- Staff training on basic features
Senior (3+ years)
- Advanced reporting and analytics
- System configuration and customization
- Integration with other veterinary tools
- Practice workflow optimization
Red Flags to Watch For
- No experience in veterinary or animal care settings
- Unable to demonstrate basic computer skills
- No knowledge of medical terminology
- Poor attention to detail in record keeping
Related Terms
Need more hiring wisdom? Check these out...
The Art of Selecting Great People: A Leader's Most Critical Skill
Breaking the Mold: The Unseen Power of Building a Diverse Leadership Team
Career Site SEO: Unlock Ridiculous Visibility and Attract Rockstar Candidates
