Recruiter's Glossary

Examples: Delivery Window • Parcel Sorting • Routing Number

COD

Term from Courier Services industry explained for recruiters

COD (Cash On Delivery) is a payment method where customers pay for goods at the time of delivery rather than in advance. In courier services, this means drivers collect payment when dropping off packages. It's a popular option in delivery services, especially for e-commerce and retail shipping. This term might also appear as "collect on delivery" or "payment on delivery" in job descriptions. Companies like FedEx, UPS, and local courier services commonly offer this payment option to their customers.

Examples in Resumes

Managed daily routes with 40+ COD deliveries, maintaining 99% collection accuracy

Processed over 100 Cash on Delivery transactions daily using mobile payment devices

Trained new drivers on COD handling procedures and payment collection protocols

Typical job title: "Delivery Drivers"

Also try searching for:

Courier Driver Delivery Associate Last Mile Delivery Driver Package Delivery Driver Route Driver COD Specialist Delivery Representative

Where to Find Delivery Drivers

Professional Networks

Industry Resources

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where a customer disputes a COD payment amount?

Expected Answer: A senior driver should explain the importance of maintaining clear documentation, following company dispute resolution protocols, and professionally communicating with both the customer and management to resolve the issue.

Q: What systems have you implemented to track and manage COD payments?

Expected Answer: Should discuss experience with payment tracking methods, implementing verification procedures, and training other drivers on best practices for handling cash and electronic payments.

Mid Level Questions

Q: What safety procedures do you follow when handling COD payments?

Expected Answer: Should explain practical safety measures like regular cash drops, using secure payment devices, being aware of surroundings, and following company security protocols.

Q: How do you ensure accurate recording of COD payments during busy delivery periods?

Expected Answer: Should describe organized approach to recording payments, double-checking amounts, using mobile devices or forms correctly, and maintaining accurate records throughout the day.

Junior Level Questions

Q: What payment methods do you accept for COD deliveries?

Expected Answer: Should be able to list accepted payment types (cash, cards, checks) and demonstrate understanding of basic payment collection procedures.

Q: How do you verify the payment amount matches the delivery order?

Expected Answer: Should explain basic verification steps like checking the delivery note, confirming amount with customer, and ensuring proper documentation.