Charge Capture
Charge capture is the process of recording and tracking medical services provided to patients so that healthcare providers can bill correctly for their work. It's like making sure every service performed gets properly documented and billed - similar to how a restaurant keeps track of everything ordered at a table. Medical staff use special software or systems to document these charges, which then get sent to insurance companies or patients for payment. This is a crucial part of medical practice management, as missed charges mean lost revenue for healthcare facilities.
Examples in Resumes
Implemented Charge Capture system that improved revenue collection by 30%
Trained medical staff on proper Charge Capture procedures and documentation
Managed daily Charge Capture workflow for a busy medical practice of 15 physicians
Audited Revenue Capture processes to ensure compliance and accuracy
Streamlined Medical Charge Capture procedures resulting in reduced claim denials
Typical job title: "Charge Capture Specialists"
Also try searching for:
Where to Find Charge Capture Specialists
Professional Organizations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you implement a charge capture improvement project across multiple departments?
Expected Answer: A senior candidate should discuss analyzing current workflows, identifying gaps in documentation, training staff, measuring results, and maintaining compliance while improving efficiency.
Q: How do you handle complex charge capture scenarios involving multiple insurance providers?
Expected Answer: Should demonstrate knowledge of insurance hierarchies, coordination of benefits, and proper documentation requirements for different payer types.
Mid Level Questions
Q: What steps do you take to prevent charge capture errors?
Expected Answer: Should explain verification procedures, common documentation mistakes, and processes for double-checking charges before submission.
Q: How do you train new staff members on charge capture procedures?
Expected Answer: Should describe training methods, common challenges new staff face, and how to ensure consistent documentation practices.
Junior Level Questions
Q: What is the basic charge capture process?
Expected Answer: Should explain the fundamental steps of documenting patient services, entering charges, and basic verification procedures.
Q: Why is timely charge capture important?
Expected Answer: Should understand the connection between prompt documentation and revenue collection, including basic billing deadlines.
Experience Level Indicators
Junior (0-2 years)
- Basic charge entry procedures
- Understanding of medical terminology
- Knowledge of basic insurance requirements
- Data entry accuracy
Mid (2-5 years)
- Complex charge review and correction
- Staff training and support
- Understanding of multiple payer requirements
- Audit preparation and support
Senior (5+ years)
- Process improvement implementation
- Department-wide training programs
- Complex revenue cycle management
- Compliance program management
Red Flags to Watch For
- No knowledge of basic medical terminology
- Unfamiliarity with healthcare compliance requirements
- Poor attention to detail in documentation
- No experience with electronic health records systems
Related Terms
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