CASS (Coding Accuracy Support System)
CASS is a system created by the United States Postal Service (USPS) that helps businesses make sure their mailing addresses are correct and formatted properly. Think of it as a spell-checker for addresses. When someone says they are "CASS certified" or have "CASS experience," it means they know how to use this system to verify and correct mailing addresses, which helps companies save money on shipping and ensures mail reaches its destination. This is particularly important for businesses that send out large volumes of mail, like billing departments, marketing teams, or shipping companies.
Examples in Resumes
Maintained 99.9% accuracy rate in processing 50,000 monthly addresses using CASS certification
Led team training on CASS and CASS Certified address verification procedures
Reduced returned mail by 45% through implementation of CASS address verification system
Typical job title: "CASS Certified Specialists"
Also try searching for:
Where to Find CASS Certified Specialists
Professional Organizations
USPS Resources
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you implement CASS certification in a large organization that handles millions of mail pieces monthly?
Expected Answer: Look for answers that discuss creating standardized procedures, training programs for staff, quality control measures, and ways to monitor and improve address accuracy rates. They should also mention cost savings and return on investment.
Q: What strategies have you used to improve address accuracy rates?
Expected Answer: Strong answers should include examples of implementing address verification procedures, training staff, using supporting software tools, and measuring improvement through reduced return mail rates.
Mid Level Questions
Q: What are the main components of CASS certification?
Expected Answer: Should explain that CASS involves address standardization, ZIP+4 coding, delivery point validation, and carrier route coding in simple terms.
Q: How do you handle common address verification challenges?
Expected Answer: Should discuss dealing with apartment numbers, rural routes, PO boxes, and how to resolve addressing inconsistencies.
Junior Level Questions
Q: What is the purpose of CASS certification?
Expected Answer: Should explain that CASS helps ensure mail reaches its destination by verifying and standardizing addresses according to USPS requirements.
Q: What are the basic steps in verifying an address using CASS?
Expected Answer: Should be able to describe the basic process of inputting addresses, running them through CASS software, and interpreting the results.
Experience Level Indicators
Junior (0-1 years)
- Basic address verification
- Understanding of USPS standards
- Data entry accuracy
- Basic CASS software operation
Mid (1-3 years)
- Advanced address correction
- Bulk mailing procedures
- Quality control processes
- Team training and support
Senior (3+ years)
- Process optimization
- Implementation planning
- Staff training program development
- Postal regulations compliance management
Red Flags to Watch For
- No understanding of basic USPS addressing standards
- Lack of attention to detail in data entry
- No experience with bulk mailing operations
- Unfamiliarity with postal regulations and requirements
Related Terms
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