AOG (Aircraft on Ground)
AOG (Aircraft on Ground) refers to a critical situation in the airline industry when an aircraft cannot fly due to a technical issue, requiring immediate attention. It's similar to having a broken-down car that needs urgent repair, but with much higher stakes and costs. When a plane is "AOG," it means the airline is losing money because the aircraft isn't operating flights, and specialists are needed to fix the problem quickly. This term is important in aviation jobs because it often indicates high-pressure situations where quick problem-solving and immediate action are required.
Examples in Resumes
Managed AOG situations, reducing aircraft downtime by 40%
Led Aircraft on Ground response team handling 200+ critical situations annually
Coordinated international AOG parts delivery for stranded aircraft
Typical job title: "AOG Coordinators"
Also try searching for:
Where to Find AOG Coordinators
Professional Networks
Industry Associations
Example Interview Questions
Senior Level Questions
Q: Can you describe how you would handle multiple AOG situations occurring simultaneously across different time zones?
Expected Answer: Looking for answers showing experience in prioritizing multiple urgent situations, coordinating international teams, and making quick decisions about resource allocation while considering costs and flight schedules.
Q: How would you improve an airline's AOG response system?
Expected Answer: Candidate should discuss streamlining communication processes, building reliable supplier networks, creating efficient parts logistics systems, and developing clear escalation procedures.
Mid Level Questions
Q: What factors do you consider when prioritizing AOG situations?
Expected Answer: Should mention factors like number of affected passengers, estimated repair time, available parts, cost implications, and impact on flight schedule.
Q: Explain your process for sourcing emergency parts for an AOG situation.
Expected Answer: Should describe steps for identifying correct parts, contacting suppliers, arranging rapid shipping, handling customs clearance, and coordinating delivery to aircraft location.
Junior Level Questions
Q: What does AOG mean and why is it important?
Expected Answer: Should explain that AOG means Aircraft on Ground, indicating a plane cannot fly, and understand its impact on airline operations and costs.
Q: What communication channels would you use during an AOG situation?
Expected Answer: Should mention various communication methods like phone, email, messaging systems, and the importance of keeping all relevant parties informed.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of aircraft parts and systems
- Communication with maintenance teams
- Documentation and record-keeping
- Use of airline maintenance software
Mid (2-5 years)
- Parts sourcing and logistics coordination
- Budget management for emergency repairs
- Vendor relationship management
- Quick decision-making under pressure
Senior (5+ years)
- Strategic planning for AOG prevention
- International team coordination
- Crisis management
- Process optimization and improvement
Red Flags to Watch For
- No understanding of aviation maintenance basics
- Poor communication skills or inability to work under pressure
- Lack of experience with logistics or parts procurement
- No knowledge of aviation regulations and compliance requirements
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