86'd Items
86'd Items refers to menu items or ingredients that are no longer available in a restaurant. This is common restaurant industry slang where "86" means to remove or stop serving something. When candidates mention managing "86'd items" on their resume, it shows they have experience in inventory management and communication between kitchen and service staff. Other similar terms include "out of stock items" or "depleted inventory." This skill is important because proper handling of unavailable items helps maintain customer satisfaction and smooth restaurant operations.
Examples in Resumes
Developed efficient system for communicating 86'd Items between kitchen and front-of-house staff
Trained staff on proper procedures for handling 86'd menu items
Reduced customer complaints by 40% through improved 86'd item management
Typical job title: "Restaurant Managers"
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Example Interview Questions
Senior Level Questions
Q: How would you implement a system to manage 86'd items in a high-volume restaurant?
Expected Answer: A strong answer should discuss creating clear communication channels between kitchen and service staff, using digital systems or boards to track availability, training staff on procedures, and having backup menu items ready.
Q: How do you handle customer dissatisfaction when popular menu items become 86'd?
Expected Answer: Should explain strategies for training servers to recommend alternatives, ensuring early communication of low inventory, and maintaining positive customer relations through proper handling of unavailable items.
Mid Level Questions
Q: What systems have you used to track and communicate 86'd items?
Expected Answer: Should mention experience with both manual and digital tracking systems, communication methods between shifts, and examples of successful implementation.
Q: How do you prevent items from becoming 86'd during peak service times?
Expected Answer: Should discuss inventory management, prep planning, sales forecasting, and coordination with suppliers to maintain stock levels.
Junior Level Questions
Q: What does it mean when an item is '86'd' and what immediate actions should you take?
Expected Answer: Should understand that 86'd means an item is unavailable and explain basic steps: informing all staff, updating menu boards/POS, and knowing alternative suggestions.
Q: How do you communicate 86'd items to customers?
Expected Answer: Should demonstrate knowledge of proper timing for informing customers, offering alternatives, and maintaining professional communication.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of inventory tracking
- Communication with kitchen staff
- Customer service skills
- Knowledge of POS systems
Mid (2-5 years)
- Inventory management
- Staff training
- Supplier relations
- Menu planning
Senior (5+ years)
- Advanced inventory control systems
- Team leadership
- Process improvement
- Crisis management
Red Flags to Watch For
- No experience in fast-paced restaurant environments
- Poor communication skills
- Lack of inventory management experience
- No knowledge of basic restaurant terminology
Related Terms
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