Work Order System
A Work Order System is a tool used to manage and track maintenance and service requests in stadiums and other large facilities. It helps staff organize tasks like fixing broken seats, maintaining fields, or repairing equipment. Think of it like a digital to-do list that keeps track of who requested what, who's working on it, and when it's completed. Some people also call it a "maintenance management system" or "facility work request system." It's important because it helps keep everything running smoothly in large venues where many things need fixing or maintaining at the same time.
Examples in Resumes
Implemented and trained staff on new Work Order System reducing response time by 50%
Managed daily operations using Work Order Management System for 60,000-seat stadium
Supervised team of 15 maintenance staff using Facility Work Order System to handle 200+ requests weekly
Typical job title: "Facility Managers"
Also try searching for:
Where to Find Facility Managers
Professional Organizations
Online Resources
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you implement a new work order system across a large stadium operation?
Expected Answer: Look for answers that discuss staff training plans, creating standard procedures, setting priorities for different types of requests, and methods for measuring system effectiveness.
Q: How do you handle multiple urgent work orders during a major event?
Expected Answer: Candidate should explain prioritization strategies, resource allocation, communication protocols, and emergency response procedures.
Mid Level Questions
Q: What metrics do you use to track work order effectiveness?
Expected Answer: Should mention response times, completion rates, customer satisfaction, cost per work order, and maintenance backlog measurements.
Q: How do you ensure proper documentation of completed work orders?
Expected Answer: Should discuss importance of detailed records, photo documentation, follow-up procedures, and quality control checks.
Junior Level Questions
Q: Explain the basic process of creating and closing a work order.
Expected Answer: Should describe steps from receiving request, assigning staff, tracking progress, to final sign-off and documentation.
Q: What information should be included in a basic work order?
Expected Answer: Should list elements like location, description of issue, priority level, requestor contact, assigned staff, and completion timeline.
Experience Level Indicators
Junior (0-2 years)
- Basic work order processing
- Simple maintenance scheduling
- Data entry and record keeping
- Communication with maintenance staff
Mid (2-5 years)
- Work order prioritization
- Team coordination
- Budget tracking
- Vendor management
Senior (5+ years)
- System implementation and optimization
- Staff training and development
- Strategic planning
- Emergency response management
Red Flags to Watch For
- No experience with large facility management
- Poor understanding of maintenance priorities
- Lack of emergency response knowledge
- Weak communication skills
- No experience with team supervision
