White Glove Service
White Glove Service is a premium delivery and installation service where items are handled with extra care and attention. Think of it as VIP treatment for deliveries. Unlike standard shipping where items are simply dropped off at the door, white glove service includes additional steps like indoor delivery, unpacking, assembly, and removal of packaging materials. Companies offer this service for valuable, fragile, or complex items like furniture, medical equipment, or electronics. It's similar to concierge service but specifically for deliveries and installations.
Examples in Resumes
Managed team of 10 delivery specialists providing White Glove Service for luxury furniture deliveries
Achieved 99% customer satisfaction rating for White Glove deliveries and installations
Trained new hires on White Glove Service protocols for handling high-end medical equipment
Typical job title: "White Glove Delivery Specialists"
Also try searching for:
Where to Find White Glove Delivery Specialists
Professional Networks
Industry Associations
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where a customer's expensive item was damaged during white glove delivery?
Expected Answer: Should demonstrate leadership skills, knowledge of insurance and claims processes, customer service excellence, and ability to maintain team morale while resolving serious issues.
Q: Describe how you would set up a new white glove service division from scratch.
Expected Answer: Should cover staff training, quality control procedures, customer communication protocols, equipment needs, and how to establish premium service standards.
Mid Level Questions
Q: What special considerations do you take when delivering and installing medical equipment?
Expected Answer: Should mention cleanliness protocols, proper handling techniques, understanding of basic equipment functionality, and importance of following specific installation instructions.
Q: How do you train new team members on white glove service standards?
Expected Answer: Should discuss hands-on training methods, importance of attention to detail, customer interaction guidelines, and how to maintain high service standards.
Junior Level Questions
Q: What does white glove service mean to you?
Expected Answer: Should demonstrate understanding of premium service level, importance of careful handling, customer service focus, and attention to detail.
Q: How would you prepare a delivery site before bringing in a large piece of furniture?
Expected Answer: Should mention measuring doorways, clearing pathway, protecting floors and walls, and communicating with customer about placement.
Experience Level Indicators
Junior (0-1 years)
- Basic delivery and installation procedures
- Customer service fundamentals
- Equipment handling basics
- Following delivery checklists
Mid (2-4 years)
- Complex installation procedures
- Team coordination
- Problem-solving skills
- Quality control management
Senior (5+ years)
- Team leadership
- Service quality management
- Customer relationship management
- Training and development
Red Flags to Watch For
- No experience in premium or specialty deliveries
- Poor customer service track record
- Lack of attention to detail
- History of damaged deliveries
- Unable to lift required weights safely
Related Terms
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