Website Maintenance
Website Maintenance refers to keeping a business's website up-to-date, working properly, and looking professional. For bed and breakfast operations, this means regularly updating room availability, prices, photos, and seasonal information. It's like taking care of a digital storefront - making sure everything looks good, works correctly, and provides current information to potential guests. This can include updating content, fixing broken links, ensuring the booking system works, and keeping contact information current. Think of it as regular housekeeping, but for a website instead of rooms.
Examples in Resumes
Performed regular Website Maintenance to keep room availability and pricing current
Managed Website Updates and Site Maintenance for family-owned bed and breakfast
Responsible for Web Content Updates and Website Management of property's online presence
Typical job title: "Website Maintenance Specialists"
Also try searching for:
Where to Find Website Maintenance Specialists
Hospitality Networks
Training Resources
Example Interview Questions
Senior Level Questions
Q: How would you develop a yearly website maintenance strategy for our B&B?
Expected Answer: A strong answer should include creating a calendar for regular updates, planning seasonal content changes, scheduling regular backups, and coordinating with various departments to ensure all information stays current.
Q: How do you handle a situation where the booking system stops working during peak season?
Expected Answer: Should discuss having backup contact methods for guests, immediate communication with the booking system provider, and temporary alternative booking solutions while maintaining clear guest communication.
Mid Level Questions
Q: How do you ensure website content stays fresh and engaging?
Expected Answer: Should mention regular photo updates, seasonal promotions, local event listings, and updating room descriptions based on guest feedback and renovations.
Q: What's your process for updating room rates on the website?
Expected Answer: Should explain checking competitor rates, coordinating with management, ensuring consistency across all booking platforms, and double-checking for accuracy.
Junior Level Questions
Q: What basic checks would you perform during routine website maintenance?
Expected Answer: Should mention checking for broken links, ensuring all images load properly, verifying contact information is correct, and testing the booking form works.
Q: How would you handle updating seasonal photos on the website?
Expected Answer: Should discuss organizing photos by season, proper image sizing, maintaining image quality, and ensuring photos accurately represent current room conditions.
Experience Level Indicators
Junior (0-1 years)
- Basic content updates
- Simple photo editing
- Social media posting
- Basic email communication
Mid (1-3 years)
- Managing booking systems
- Content creation
- Basic SEO understanding
- Customer service skills
Senior (3+ years)
- Marketing strategy development
- Team coordination
- Crisis management
- Analytics and reporting
Red Flags to Watch For
- No attention to detail in their own communication
- Lack of basic computer skills
- Poor time management abilities
- No understanding of customer service importance
- Unable to handle multiple tasks simultaneously
