Recruiter's Glossary

Examples: Shared Rides • Consecutive Trips • Acceptance Rate

Wait Time Fee

Term from Ridesharing industry explained for recruiters

A Wait Time Fee is a charge that rideshare drivers can add to a trip when they have to wait longer than expected for passengers. This is a standard practice in companies like Uber and Lyft to compensate drivers for their time. The fee typically starts after a short grace period (usually 2-5 minutes) once the driver arrives at the pickup location. This term is important in rideshare job descriptions because it represents a key part of driver earnings and customer service policies.

Examples in Resumes

Maintained high driver ratings while properly implementing Wait Time Fee policies

Educated new drivers about Wait Time Fees and fare calculations

Successfully managed customer concerns regarding Wait Time Fee charges through professional communication

Typical job title: "Rideshare Drivers"

Also try searching for:

Uber Driver Lyft Driver Rideshare Partner Transportation Network Driver Ride-Hailing Driver On-Demand Driver Gig Driver

Where to Find Rideshare Drivers

Online Communities

Job Boards

Professional Networks

Example Interview Questions

Experienced Driver Questions

Q: How would you handle a situation where a customer disputes a Wait Time Fee?

Expected Answer: An experienced driver should explain the importance of maintaining professional communication, referring to trip logs and company policies, and knowing when to escalate to support for resolution.

Q: What strategies do you use to minimize Wait Time Fees while maximizing efficiency?

Expected Answer: Should discuss proactive communication with riders, efficient route planning to arrive at optimal times, and understanding of high-traffic periods and locations.

Regular Driver Questions

Q: Explain how Wait Time Fees are calculated and when they apply.

Expected Answer: Should be able to explain the grace period, per-minute rate, and how the system automatically adds these charges to the fare.

Q: How do you communicate with passengers about potential Wait Time Fees?

Expected Answer: Should describe professional communication methods, such as sending in-app messages or making courtesy calls when approaching wait time limits.

New Driver Questions

Q: What is the standard grace period before Wait Time Fees begin?

Expected Answer: Should know the basic policy of their platform (typically 2-5 minutes) and understand when the timer starts upon arrival.

Q: What should you do if your passenger is running late?

Expected Answer: Should know basic procedures like contacting the passenger through the app, waiting for the designated time, and following cancellation policies if necessary.