Recruiter's Glossary

Examples: Public Relations • Community Partnership • Data Collection

Volunteer Management

Term from Community Outreach industry explained for recruiters

Volunteer Management is the process of organizing and coordinating people who donate their time to help organizations. This involves recruiting volunteers, matching them with appropriate tasks, providing training, tracking their hours, and ensuring their experience is positive. It's similar to human resources management, but focused on unpaid helpers rather than employees. Organizations rely on Volunteer Management to run their programs effectively while keeping volunteers engaged and coming back. This role is essential in non-profits, charities, hospitals, schools, and community organizations.

Examples in Resumes

Coordinated team of 50+ volunteers through Volunteer Management system

Developed comprehensive Volunteer Management program increasing retention by 40%

Led Volunteer Management initiatives for major community events

Typical job title: "Volunteer Managers"

Also try searching for:

Volunteer Coordinator Volunteer Program Manager Director of Volunteer Services Community Engagement Manager Volunteer Administrator Community Outreach Coordinator

Where to Find Volunteer Managers

Professional Associations

• Association for Leaders in Volunteer Engagement (AL!VE)
• VolunteerPro
• Points of Light

Online Communities

Job Boards

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where you need to scale your volunteer program from 50 to 200 volunteers?

Expected Answer: Should discuss creating structured processes, implementing volunteer management software, developing team leader roles, creating training programs, and maintaining quality while growing.

Q: How do you measure the success and impact of a volunteer program?

Expected Answer: Should mention tracking metrics like volunteer retention rates, hours contributed, program outcomes, volunteer satisfaction surveys, and community impact assessments.

Mid Level Questions

Q: What strategies do you use to keep volunteers engaged and motivated?

Expected Answer: Should discuss recognition programs, clear communication, meaningful assignments, regular feedback, and creating a positive volunteer experience.

Q: How do you handle difficult volunteers or conflicts within volunteer teams?

Expected Answer: Should explain conflict resolution strategies, clear policies, professional communication, and when to discontinue a volunteer relationship.

Junior Level Questions

Q: What are the key elements of a volunteer orientation program?

Expected Answer: Should mention organization overview, policies and procedures, safety guidelines, role expectations, and necessary paperwork.

Q: How do you recruit volunteers and match them with appropriate roles?

Expected Answer: Should discuss various recruitment channels, interviewing volunteers, assessing skills and interests, and making appropriate placements.