Turndown Service
Turndown Service is a luxury hotel amenity where staff prepare guest rooms for the evening. It typically involves making the bed ready for sleep, closing curtains, setting a relaxing mood, and often includes small touches like leaving chocolates on pillows or weather forecasts for the next day. This service is especially common in high-end hotels and resorts, representing attention to detail and premium guest care. It's similar to housekeeping but specifically focused on evening preparation rather than daily cleaning. Other names for this service include "evening service" or "night service."
Examples in Resumes
Supervised evening staff of 10 employees providing Turndown Service for 200+ guest rooms
Implemented new Evening Service protocols improving guest satisfaction scores by 25%
Coordinated Night Service and Turndown Service operations across three hotel floors
Typical job title: "Turndown Service Attendants"
Also try searching for:
Where to Find Turndown Service Attendants
Professional Associations
Job Resources
Training Resources
Example Interview Questions
Supervisor Level Questions
Q: How would you handle scheduling turndown service for a fully booked hotel with limited staff?
Expected Answer: Should explain prioritization strategies, efficient room scheduling, staff coordination, and backup plans for busy periods.
Q: How would you train new staff members on turndown service standards?
Expected Answer: Should discuss creating standard operating procedures, hands-on training methods, quality check systems, and methods for maintaining consistency across different staff members.
Experienced Level Questions
Q: What steps do you take to ensure guest privacy during turndown service?
Expected Answer: Should mention proper knocking procedures, handling 'Do Not Disturb' signs, timing of service, and proper communication with guests.
Q: How do you handle special requests during turndown service?
Expected Answer: Should describe attention to detail, communication with front desk, documentation of preferences, and following up on guest requests.
Entry Level Questions
Q: What are the basic steps in providing turndown service?
Expected Answer: Should list main tasks like turning down bed corners, closing curtains, replacing towels, and leaving amenities.
Q: How would you handle finding damaged items during turndown service?
Expected Answer: Should mention reporting procedures, documentation, communication with supervisors, and maintaining guest privacy.
Experience Level Indicators
Junior (0-1 years)
- Basic room preparation procedures
- Standard cleaning techniques
- Guest interaction etiquette
- Following service checklists
Mid (1-3 years)
- Handling special guest requests
- Working independently
- Time management
- Knowledge of luxury amenities
Senior (3+ years)
- Staff training and supervision
- Quality control procedures
- Schedule management
- Guest relations management
Red Flags to Watch For
- Lack of attention to detail
- Poor time management skills
- Insufficient understanding of guest privacy
- Limited knowledge of luxury hotel standards
- Poor communication skills
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