Trust and Safety
Trust and Safety refers to the work of protecting users and maintaining security on online platforms like marketplaces, social media sites, and apps. It's similar to a digital version of security and customer service combined. These professionals create and enforce rules to prevent fraud, handle user complaints, protect against scams, and make sure the platform is safe for everyone to use. You might also hear it called "Content Moderation," "Platform Safety," or "Community Guidelines Enforcement."
Examples in Resumes
Managed a team of 20 Trust and Safety specialists for a major online marketplace
Developed Trust & Safety policies that reduced fraud by 40%
Led Trust and Safety Operations for user content moderation and dispute resolution
Typical job title: "Trust and Safety Specialists"
Also try searching for:
Where to Find Trust and Safety Specialists
Online Communities
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you develop a trust and safety strategy for a new marketplace feature?
Expected Answer: Look for answers that demonstrate experience in risk assessment, policy creation, team coordination, and balancing user safety with business goals. They should mention stakeholder communication and measuring success through metrics.
Q: Tell me about a time you handled a major trust and safety crisis.
Expected Answer: Should describe leadership in crisis management, quick decision-making, team coordination, and communication with various departments. Look for examples of implementing preventive measures after the crisis.
Mid Level Questions
Q: How do you balance user experience with safety measures?
Expected Answer: Should discuss examples of implementing safety features without making the platform too restrictive, understanding user needs, and using data to make decisions.
Q: What methods do you use to detect and prevent fraud?
Expected Answer: Look for knowledge of common fraud patterns, experience with monitoring tools, and understanding of user behavior analysis. Should mention both automated and manual review processes.
Junior Level Questions
Q: What would you do if you noticed unusual activity on a user account?
Expected Answer: Should demonstrate basic understanding of escalation procedures, ability to recognize red flags, and knowledge of standard safety protocols.
Q: How would you handle an angry user whose content was removed?
Expected Answer: Should show customer service skills, understanding of platform policies, and ability to explain decisions clearly and professionally.
Experience Level Indicators
Junior (0-2 years)
- Basic content moderation
- Understanding platform guidelines
- Customer service skills
- Incident reporting
Mid (2-5 years)
- Policy enforcement
- Fraud detection
- Risk assessment
- Team coordination
Senior (5+ years)
- Strategy development
- Team management
- Crisis handling
- Policy creation
Red Flags to Watch For
- No experience with online platforms or digital communities
- Poor communication skills
- Lack of attention to detail
- No understanding of basic safety protocols
- Unable to handle stressful situations
Related Terms
Need more hiring wisdom? Check these out...
Building an Unshakable ATS Data Governance Framework: A Guide to Protecting Your Recruitment Goldmine
Global Compliance Checks: The Hidden Puzzle Pieces of Background Screening Revealed
Navigating Compliance: Structuring On-the-Job Training in Regulated Industries
