Recruiter's Glossary

Examples: On-Demand Delivery • Commercial Invoice • Load Planning

Track and Trace

Term from Courier Services industry explained for recruiters

Track and Trace is a system that allows courier companies to monitor packages and shipments from pickup to delivery. It's like a digital map that shows where packages are at any time. When people talk about Track and Trace in resumes or job descriptions, they're referring to systems that help keep tabs on deliveries, update customers about their package location, and help solve delivery problems. You might also hear it called "package tracking," "shipment tracking," or "parcel monitoring." Think of it as a way to answer the question "Where's my package?" at any point during delivery.

Examples in Resumes

Managed Track and Trace system for fleet of 50 delivery vehicles

Implemented new Track & Trace solutions that improved delivery accuracy by 35%

Trained 20+ staff members on Tracking and Tracing procedures

Developed customer service protocols for Track-and-Trace inquiries

Typical job title: "Track and Trace Specialists"

Also try searching for:

Logistics Coordinator Shipment Tracking Specialist Delivery Operations Coordinator Package Tracking Specialist Courier Operations Manager Logistics Tracking Manager Delivery Monitoring Specialist

Where to Find Track and Trace Specialists

Professional Networks

Industry Associations

Example Interview Questions

Senior Level Questions

Q: How would you improve a company's track and trace system that's receiving customer complaints?

Expected Answer: Look for answers that show understanding of both customer service and technical aspects: improving real-time updates, making tracking info easier to understand, training staff better, and adding features like text/email notifications.

Q: How would you handle a situation where multiple packages are showing incorrect tracking information?

Expected Answer: Should demonstrate leadership in crisis management: checking system accuracy, communicating with delivery teams, updating customers, and creating new procedures to prevent future issues.

Mid Level Questions

Q: What information would you include in a track and trace update to customers?

Expected Answer: Should mention package location, estimated delivery time, delivery status updates, and any relevant notes about attempted deliveries or delays.

Q: How do you ensure accurate scanning and tracking of packages throughout the delivery process?

Expected Answer: Should explain importance of proper scanning at each checkpoint, training delivery staff, regular equipment checks, and having backup procedures.

Junior Level Questions

Q: What are the basic steps in track and trace process?

Expected Answer: Should describe the main stages: initial pickup scan, transport hub scans, delivery vehicle loading scan, and final delivery confirmation.

Q: How would you help a customer who says their tracking number isn't working?

Expected Answer: Should demonstrate basic troubleshooting: verifying the tracking number, checking system status, explaining typical update times, and knowing when to escalate.