SITA
SITA (Société Internationale de Télécommunications Aéronautiques) is the main technology provider that helps airports and airlines manage their operations. Think of it as the company that provides the essential tools airports use every day - from check-in kiosks and baggage tracking systems to flight information displays. When job candidates mention SITA experience, it usually means they've worked with airport systems like passenger processing, baggage handling, or airport operations software. It's similar to how other industries might use SAP or Oracle, but SITA is specifically designed for the air transport industry.
Examples in Resumes
Managed passenger processing systems using SITA AirportConnect
Supervised implementation of SITA baggage handling solutions at major international airport
Coordinated with SITA teams to optimize check-in counter operations
Typical job title: "Airport IT Specialists"
Also try searching for:
Where to Find Airport IT Specialists
Professional Networks
Industry Organizations
Example Interview Questions
Senior Level Questions
Q: How would you handle a major airport system outage affecting multiple airlines?
Expected Answer: Should demonstrate knowledge of airport contingency plans, ability to coordinate with multiple stakeholders, and understanding of backup procedures for critical systems.
Q: Describe your experience with airport IT system implementations.
Expected Answer: Should show experience managing large-scale technology projects in airports, understanding of change management, and ability to coordinate with various airport stakeholders.
Mid Level Questions
Q: What experience do you have with passenger processing systems?
Expected Answer: Should be able to explain common check-in systems, boarding pass procedures, and basic troubleshooting of passenger processing equipment.
Q: How do you ensure smooth operations during peak travel times?
Expected Answer: Should discuss resource allocation, system monitoring, and coordination with airlines and ground handlers.
Junior Level Questions
Q: What are the basic components of an airport's IT infrastructure?
Expected Answer: Should be able to identify main systems like check-in kiosks, flight information displays, and baggage systems.
Q: How do you handle basic troubleshooting of airport systems?
Expected Answer: Should demonstrate understanding of basic problem-solving steps and when to escalate issues to senior staff or vendors.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of airport operations
- Familiarity with passenger processing systems
- Basic troubleshooting of airport equipment
- Understanding of airport security procedures
Mid (2-5 years)
- System configuration and maintenance
- Airline coordination
- Project implementation support
- Operations monitoring and reporting
Senior (5+ years)
- Strategic planning of airport systems
- Major project management
- Stakeholder relationship management
- Crisis management and resolution
Red Flags to Watch For
- No aviation industry experience
- Lack of understanding of basic airport operations
- No experience with passenger processing systems
- Poor knowledge of airport security protocols
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