Reference Services
Reference Services involves helping people find and use information effectively. This can happen in libraries, research centers, or corporate information centers. Think of it as professional information finding and organizing - like having a skilled guide who knows exactly where to find trusted answers and resources. These services can be in-person or virtual, helping users navigate databases, find research materials, or get accurate answers to complex questions. It's similar to having a personal research assistant who knows all the best sources and how to use them.
Examples in Resumes
Managed virtual Reference Services desk serving over 500 users monthly
Provided expert Reference Service support to research teams across multiple departments
Developed training materials for Reference Services and information literacy programs
Led Reference and Information Services team of 5 specialists
Typical job title: "Reference Services Librarians"
Also try searching for:
Where to Find Reference Services Librarians
Professional Associations
Online Communities
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you develop and implement a new virtual reference service strategy?
Expected Answer: Look for answers that discuss needs assessment, choosing appropriate technologies, staff training, marketing the service, and measuring success through user feedback and usage statistics.
Q: How do you stay current with emerging trends in reference services?
Expected Answer: Strong answers should mention professional development, conference attendance, reading industry publications, participating in professional networks, and implementing new tools and methods.
Mid Level Questions
Q: How do you handle difficult reference questions or challenging users?
Expected Answer: Look for examples of interview techniques to clarify questions, knowledge of when to refer to other experts, and strong customer service skills in managing user expectations.
Q: Describe your experience with online research databases and digital resources.
Expected Answer: Should demonstrate familiarity with common research databases, ability to teach others how to use them, and experience helping users find the right resources for their needs.
Junior Level Questions
Q: What is the reference interview process?
Expected Answer: Should explain the basic steps of understanding user needs, asking clarifying questions, and helping users find appropriate information sources.
Q: How do you ensure you're providing accurate information to users?
Expected Answer: Should discuss verifying sources, using authoritative databases, and double-checking information before sharing with users.
Experience Level Indicators
Junior (0-2 years)
- Basic reference interview techniques
- Familiarity with common research databases
- Customer service skills
- Understanding of basic information organization
Mid (2-5 years)
- Advanced search strategies
- Training and instruction abilities
- Digital reference services management
- Subject specialty knowledge
Senior (5+ years)
- Reference services program development
- Staff training and supervision
- Strategic planning
- Budget management
Red Flags to Watch For
- Poor communication skills
- Lack of attention to detail in research
- No experience with digital resources
- Unable to explain how to verify information accuracy
- Limited knowledge of information literacy concepts
Related Terms
Need more hiring wisdom? Check these out...
The Secret Weapon in Your Office: How Employee Referrals Transform Hiring
Lost in Translation? How a Hybrid Mentorship Database Bridges Cross-Regional Talent
From Farewells to Future Allies: Transforming Exit Interviews into Lifelong Connections
