Recruiter's Glossary

Examples: Contract Administration • Mail Distribution • Internal Communications

Reception Management

Term from Office Administration industry explained for recruiters

Reception Management refers to overseeing and coordinating all front desk operations in a business setting. This includes greeting visitors, managing appointments, handling phone calls, and ensuring smooth operation of the reception area. It's similar to Front Desk Management or Front Office Administration. Think of it as being in charge of the company's first impression - the reception area is like the company's front door, and Reception Management ensures everything runs smoothly there. This role often involves supervising other reception staff, establishing procedures, and coordinating with other departments to ensure visitors are properly assisted.

Examples in Resumes

Led Reception Management team of 5 staff members in a busy corporate office

Implemented new Reception Management systems that improved visitor processing time by 50%

Supervised Front Desk Management operations for a multi-tenant office building

Streamlined Reception Management procedures through digital check-in system implementation

Typical job title: "Reception Managers"

Also try searching for:

Front Office Manager Reception Supervisor Front Desk Manager Lobby Manager Reception Coordinator Front Office Coordinator Reception Team Lead

Where to Find Reception Managers

Professional Associations

Online Communities

Job Resources

Example Interview Questions

Senior Level Questions

Q: How would you handle a complete overhaul of the reception management system in a large organization?

Expected Answer: Look for answers that demonstrate experience in change management, staff training, and system implementation. They should mention stakeholder communication, creating training materials, and ensuring minimal disruption to daily operations.

Q: How do you measure the success of a reception department?

Expected Answer: Strong answers should include metrics like visitor satisfaction rates, processing times, staff turnover rates, and feedback from other departments. They should also mention tracking incidents and resolution times.

Mid Level Questions

Q: How do you handle multiple high-priority visitors arriving simultaneously?

Expected Answer: Should demonstrate ability to prioritize, delegate tasks, and maintain composure under pressure. Look for mentions of clear communication and having backup plans in place.

Q: What systems have you implemented to improve reception efficiency?

Expected Answer: Should discuss experience with visitor management systems, appointment scheduling tools, or other processes that streamline operations. Look for examples of successful improvements.

Junior Level Questions

Q: How do you ensure smooth shift changes in reception?

Expected Answer: Should mention handover procedures, communication methods, and basic documentation of ongoing issues or special circumstances.

Q: How do you handle an angry visitor?

Expected Answer: Should demonstrate basic conflict resolution skills, understanding of de-escalation techniques, and knowledge of when to involve supervisors.