Preference Sheet
A Preference Sheet is a detailed document used in the yacht charter industry to collect important information about charter guests' likes, dislikes, and requirements before their trip. It helps crew members prepare and personalize the charter experience. The document typically includes food and beverage preferences, activity interests, special occasions to celebrate, dietary restrictions, and other specific requests. Think of it as a comprehensive guest questionnaire that ensures the charter meets client expectations. Similar terms include "Charter Guest Questionnaire" or "Guest Preference Form."
Examples in Resumes
Created and managed Preference Sheet systems for over 200 charter bookings annually
Streamlined the Charter Guest Questionnaire process reducing preparation time by 30%
Developed digital Guest Preference Form templates used across the company's fleet
Typical job title: "Charter Brokers"
Also try searching for:
Where to Find Charter Brokers
Professional Networks
Industry Forums
Example Interview Questions
Senior Level Questions
Q: How do you handle conflicting preferences between multiple guests on the same charter?
Expected Answer: Should explain their approach to diplomatically balancing different guests' needs, mentioning communication with the lead charter guest and creating flexible meal and activity plans that accommodate everyone.
Q: Describe a situation where you had to manage a last-minute change to guest preferences right before a charter.
Expected Answer: Should demonstrate experience in quick problem-solving, working with yacht crew, and maintaining high service standards while adapting to changes.
Mid Level Questions
Q: What key elements do you include in a preference sheet?
Expected Answer: Should list essential components like dietary requirements, allergies, favorite foods/drinks, special occasions, activity preferences, and any specific requirements for children or elderly guests.
Q: How do you ensure preference sheets are properly communicated to the crew?
Expected Answer: Should explain their process for organizing information clearly, following up on unclear details, and ensuring timely distribution to all relevant crew members.
Junior Level Questions
Q: Why are preference sheets important in yacht chartering?
Expected Answer: Should explain how preference sheets help personalize the guest experience and enable crew to prepare properly for the charter.
Q: How do you follow up on incomplete preference sheets?
Expected Answer: Should describe professional communication methods to obtain missing information from clients or their representatives.
Experience Level Indicators
Junior (0-2 years)
- Basic preference sheet preparation
- Client communication
- Data entry and organization
- Understanding of common dietary requirements
Mid (2-5 years)
- Handling complex guest requirements
- Crew coordination
- Problem-solving guest conflicts
- Digital system management
Senior (5+ years)
- Managing VIP client preferences
- Training junior staff
- Process improvement
- Crisis management
Red Flags to Watch For
- Lack of attention to detail in handling guest information
- Poor communication skills
- No understanding of dietary restrictions or allergies
- Inability to maintain client confidentiality
- No experience with luxury service standards
Need more hiring wisdom? Check these out...
Why Your Hiring Spreadsheets Are Secretly Sabotaging Your Recruitment
Rewiring Your Interview Templates for Better Candidate Experience
Supercharge Your Candidate Screening: 7 Unorthodox Ways to Hire Faster Without Breaking a Sweat
