Recruiter's Glossary

Examples: Patient Registry • Care Plans • Telehealth

Practice Management

Term from Medical Practice industry explained for recruiters

Practice Management refers to the overall operation and administration of a medical office or healthcare facility. It covers everything from scheduling patients and managing medical records to handling billing and insurance claims. Think of it as running the business side of a medical practice. This role ensures that doctors and medical staff can focus on patient care while the administrative aspects of the practice run smoothly. Some people may also call this "Medical Office Management" or "Healthcare Practice Administration."

Examples in Resumes

Supervised daily operations of a 15-physician clinic using Practice Management software

Streamlined Practice Management processes resulting in 30% reduction in patient wait times

Implemented new Practice Management and Medical Office Management systems to improve efficiency

Trained staff of 20 on Healthcare Practice Administration procedures and protocols

Typical job title: "Practice Managers"

Also try searching for:

Medical Office Manager Healthcare Administrator Practice Administrator Medical Practice Manager Healthcare Office Manager Medical Operations Manager

Where to Find Practice Managers

Professional Associations

Job Boards

Professional Networks

Example Interview Questions

Senior Level Questions

Q: How would you handle a significant decrease in revenue while maintaining quality of care?

Expected Answer: Look for answers that show understanding of both business operations and healthcare quality. Should mention analyzing expenses, improving billing processes, negotiating with insurance companies, and maintaining staff morale while optimizing schedules.

Q: How do you ensure compliance with healthcare regulations while maintaining efficient operations?

Expected Answer: Should discuss experience with HIPAA compliance, regular staff training, documentation procedures, and creating efficient workflows that don't compromise regulatory requirements.

Mid Level Questions

Q: How do you handle patient complaints and improve patient satisfaction?

Expected Answer: Should discuss implementing feedback systems, training staff on customer service, following up with dissatisfied patients, and creating processes to prevent similar issues.

Q: What methods do you use to manage and motivate medical office staff?

Expected Answer: Should mention regular team meetings, performance reviews, training opportunities, clear communication channels, and creating a positive work environment.

Junior Level Questions

Q: What experience do you have with medical billing and insurance claims?

Expected Answer: Should demonstrate basic understanding of insurance verification, claim submission, following up on denied claims, and working with billing software.

Q: How do you ensure patient confidentiality in a medical office?

Expected Answer: Should show knowledge of basic HIPAA requirements, secure record keeping, proper communication protocols, and importance of staff training on privacy.