POS
POS, which stands for Point of Sale, is the system used in pharmacies to process customer transactions, manage inventory, and handle prescription sales. Think of it as the modern version of a cash register, but with many more features specifically designed for pharmacy operations. It helps pharmacy staff ring up purchases, track medications, process insurance claims, and maintain patient records. When you see this term in a resume, it usually refers to experience with pharmacy-specific systems like McKesson, QS/1, or Rx30, which are common in retail pharmacies.
Examples in Resumes
Processed over 200 prescriptions daily using POS system
Trained new pharmacy technicians on Point of Sale system operations
Managed inventory and billing through POS software
Typical job title: "Pharmacy Technicians"
Also try searching for:
Where to Find Pharmacy Technicians
Professional Organizations
Online Communities
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex insurance billing issue with the POS system?
Expected Answer: A senior pharmacy tech should explain the process of reviewing insurance rejection codes, understanding common billing issues, and knowing how to reprocess claims or contact insurance companies when needed.
Q: How do you ensure accuracy when managing inventory through the POS system?
Expected Answer: Should discuss regular cycle counts, understanding of inventory reports, process for identifying discrepancies, and methods for maintaining accurate stock levels.
Mid Level Questions
Q: What steps do you take to verify prescription information in the POS system?
Expected Answer: Should explain checking patient profiles, verifying insurance information, confirming prescription details, and understanding how to process different types of prescriptions.
Q: How do you handle end-of-day closing procedures with the POS system?
Expected Answer: Should describe reconciling transactions, running daily reports, processing returns, and ensuring all prescriptions are properly logged and filed.
Junior Level Questions
Q: What basic functions can you perform on the pharmacy POS system?
Expected Answer: Should be able to explain basic transaction processing, looking up patient information, and simple inventory checks.
Q: How do you process a basic prescription sale through the POS?
Expected Answer: Should describe the steps of entering patient information, processing insurance, collecting payment, and providing receipt and medication information.
Experience Level Indicators
Junior (0-1 years)
- Basic transaction processing
- Patient information entry
- Simple inventory checks
- Basic insurance processing
Mid (1-3 years)
- Complex insurance billing
- Inventory management
- Customer service resolution
- Training new staff on POS
Senior (3+ years)
- Advanced troubleshooting
- System administration
- Staff supervision
- Inventory control management
Red Flags to Watch For
- No knowledge of basic pharmacy calculations
- Lack of attention to detail in transaction processing
- Unable to explain basic insurance billing procedures
- No experience with customer service in a pharmacy setting
