Recruiter's Glossary

Examples: Peak Hours Analysis • Membership Retention Rate • Dynamic Pricing

Point of Sale (POS)

Term from Gym Management industry explained for recruiters

Point of Sale (POS) is the system used to handle payments, memberships, and daily transactions in gyms and fitness centers. It's like a smart cash register that does much more than just process payments. These systems help track member check-ins, manage class bookings, handle merchandise sales, and process membership fees. Think of it as the central hub where all money-related activities happen in a gym. Some common POS systems in the fitness industry include Mindbody, ABC Financial, and Club OS. When you see POS mentioned in a resume, it usually means the person has experience handling customer transactions and managing membership systems.

Examples in Resumes

Managed daily operations and member services using Point of Sale system

Trained staff on POS system for membership sign-ups and retail transactions

Increased efficiency by implementing new Point of Sale (POS) procedures

Typical job title: "Gym Front Desk Staff"

Also try searching for:

Front Desk Manager Membership Coordinator Gym Operations Manager Member Services Representative Fitness Club Administrator Sales Associate Customer Service Representative

Where to Find Gym Front Desk Staff

Online Communities

Job Boards

Professional Networks

• LinkedIn Fitness Industry Professionals
• Gym Management Groups on LinkedIn
• IHRSA Network

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where the POS system goes down during peak hours?

Expected Answer: A senior staff member should explain their backup procedures, such as having manual sign-in sheets, temporary receipts, and a plan to update the system once it's back online. They should also mention communication strategies with members and staff.

Q: What strategies have you implemented to increase membership sales using POS data?

Expected Answer: Should discuss how they've used sales reports to identify peak signup times, popular membership types, and how they've adjusted marketing strategies based on this information.

Mid Level Questions

Q: How do you train new staff members on using the POS system?

Expected Answer: Should describe their training process, including hands-on practice, common transaction types, and troubleshooting basic issues. Should mention documentation and support resources they provide to new staff.

Q: What reports do you regularly pull from the POS system and why?

Expected Answer: Should mention daily sales reports, membership status reports, class attendance tracking, and how these reports help in making business decisions.

Junior Level Questions

Q: What are the basic functions of a gym POS system?

Expected Answer: Should be able to explain basic operations like processing payments, checking in members, selling merchandise, and booking classes.

Q: How do you handle a basic membership sign-up in the POS system?

Expected Answer: Should be able to describe the steps of entering member information, selecting membership type, processing payment, and providing necessary documentation.