POC (Proof of Concept) is a small-scale, preliminary demonstration or project that shows whether a new idea or change will work in practice. It's like a test run or pilot project that helps organizations make sure a proposed solution is viable before making a bigger investment. In change management, POCs are used to show stakeholders how a new process, system, or way of working might function in real life. Think of it as trying a sample before buying the full product. Other terms that mean similar things are "pilot project," "trial run," or "prototype."
Led a POC project for new customer service software implementation affecting 200 employees
Managed successful Proof of Concept testing for company-wide digital transformation initiative
Conducted POC evaluation that resulted in 30% process efficiency improvement
Typical job title: "Change Management Specialists"
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Q: How do you determine if a POC has been successful?
Expected Answer: Should discuss setting clear success criteria, measuring outcomes against business objectives, gathering stakeholder feedback, and analyzing both quantitative and qualitative results to make recommendations for full-scale implementation.
Q: Tell me about a time when a POC failed and how you handled it.
Expected Answer: Should demonstrate ability to identify why the POC didn't work, communicate findings to stakeholders, extract valuable lessons, and either adjust the approach or recommend alternative solutions.
Q: How do you select the right group or department for a POC?
Expected Answer: Should explain considerations like department size, openness to change, impact on business operations, and how representative the chosen group is of the wider organization.
Q: How do you manage stakeholder expectations during a POC?
Expected Answer: Should discuss clear communication strategies, setting realistic timelines, regular updates, and managing scope to ensure the POC stays focused on key objectives.
Q: What is a POC and why is it important in change management?
Expected Answer: Should explain that a POC is a small-scale test to validate whether a proposed change will work, helping reduce risk and gain buy-in before full implementation.
Q: What documentation would you prepare for a POC?
Expected Answer: Should mention project plan, success criteria, timeline, resource requirements, and reporting templates for tracking progress and results.