Pit Boss
A Pit Boss is a key supervisor in casino operations who oversees table games like blackjack, poker, and roulette. They manage both dealers and players, ensuring fair play and excellent customer service. Think of them as floor managers who keep everything running smoothly in their assigned section of the casino (called a "pit"). They handle customer complaints, watch for cheating, make sure gaming rules are followed, and supervise staff schedules. Similar roles might be called Table Games Supervisor or Gaming Manager. These professionals are essential for maintaining casino security and creating a positive gaming experience.
Examples in Resumes
Managed a team of 25 dealers as Pit Boss in a high-volume casino
Promoted from dealer to Pit Manager within 2 years
Served as Casino Pit Boss overseeing 15 gaming tables
Led security operations as Table Games Supervisor
Typical job title: "Pit Bosses"
Also try searching for:
Where to Find Pit Bosses
Professional Associations
Job Boards
Professional Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where you suspect dealer-player collusion?
Expected Answer: A senior pit boss should explain their surveillance procedures, documentation process, and escalation protocols while maintaining discretion and professionalism.
Q: How do you manage multiple high-roller requests during peak hours?
Expected Answer: Should discuss prioritization strategies, delegation skills, and maintaining VIP customer satisfaction while ensuring regular operations continue smoothly.
Mid Level Questions
Q: How do you handle staff scheduling during major events or holidays?
Expected Answer: Should explain their approach to fair scheduling, maintaining adequate coverage, and balancing employee requests with business needs.
Q: What steps do you take when resolving a customer dispute over game rules?
Expected Answer: Should describe their process for maintaining calm, reviewing surveillance footage if needed, and making fair decisions based on house rules.
Junior Level Questions
Q: What are the basic responsibilities of a pit boss?
Expected Answer: Should cover supervision of dealers, ensuring game integrity, customer service, and basic security procedures.
Q: How do you maintain a professional relationship with both dealers and players?
Expected Answer: Should discuss maintaining appropriate boundaries while providing excellent service and leadership.
Experience Level Indicators
Junior (0-2 years)
- Basic game rules and procedures
- Staff supervision basics
- Customer service
- Basic security awareness
Mid (2-5 years)
- Advanced game knowledge
- Team scheduling and management
- Conflict resolution
- Player rating and comps
Senior (5+ years)
- High-roller management
- Advanced security protocols
- Staff training and development
- Casino operations strategy
Red Flags to Watch For
- Limited knowledge of casino games and rules
- Poor people management skills
- Lack of security awareness
- No experience with gaming regulations
- Unable to handle high-pressure situations
Related Terms
Need more hiring wisdom? Check these out...
Cutting HR Costs Without Sacrificing Quality: A How-To for Savvy Executives
From Panic Pacing to Productive Hiring: How to Truly Improve Recruiter Efficiency
Beyond Spreadsheets: Why Executive Dashboards in ATS Systems Are Your Secret Hiring Weapon
