Recruiter's Glossary

Examples: Patient Satisfaction • Documentation • DNR

Patient Portal

Term from Patient Care industry explained for recruiters

A Patient Portal is a secure website or application that gives patients 24/7 access to their personal health information. It's like an online health hub where patients can view their medical records, schedule appointments, message their doctors, and request prescription refills. Healthcare organizations use patient portals to improve communication with patients and make healthcare services more accessible. Some common systems include MyChart, FollowMyHealth, and NextGen Patient Portal. Think of it as a digital front desk that's always open, helping both healthcare staff and patients manage care more efficiently.

Examples in Resumes

Trained staff and patients on using Patient Portal systems

Increased Patient Portal adoption rate by 45% through patient education initiatives

Managed implementation of new Patient Portal features to improve patient engagement

Coordinated rollout of Electronic Patient Portal across multiple clinic locations

Typical job title: "Patient Portal Specialists"

Also try searching for:

Patient Portal Coordinator Healthcare Portal Administrator Patient Experience Specialist Patient Portal Support Specialist Digital Health Coordinator Patient Engagement Specialist Healthcare Technology Coordinator

Where to Find Patient Portal Specialists

Professional Organizations

Job Boards

Professional Networks

Example Interview Questions

Senior Level Questions

Q: How would you handle a large-scale patient portal implementation across multiple locations?

Expected Answer: Look for answers that show experience in project management, staff training, and change management. They should mention strategies for ensuring smooth transition, patient education, and maintaining consistent service quality across locations.

Q: What strategies have you used to increase patient portal adoption rates?

Expected Answer: Should discuss experience with patient education programs, staff training initiatives, creating user-friendly materials, and measuring success through metrics like activation rates and regular usage statistics.

Mid Level Questions

Q: How do you ensure patient privacy and security when managing a patient portal?

Expected Answer: Should demonstrate understanding of healthcare privacy rules (like HIPAA), security best practices, and experience with patient data protection measures.

Q: Describe how you would handle common patient portal support issues.

Expected Answer: Should show experience in troubleshooting common problems like login issues, password resets, and helping patients navigate portal features, while maintaining good customer service.

Junior Level Questions

Q: What are the basic features of a patient portal?

Expected Answer: Should be able to list core features like appointment scheduling, messaging providers, viewing test results, and requesting prescription refills.

Q: How would you explain patient portal benefits to a new user?

Expected Answer: Should demonstrate ability to clearly communicate benefits like 24/7 access to health information, convenient appointment scheduling, and secure messaging with healthcare providers.