Meet and Greet
Meet and Greet is a customer service role in the travel and hospitality industry where staff personally welcome and assist travelers at key points of their journey, most commonly at airports, hotels, or event venues. This service helps travelers navigate unfamiliar environments, handles their luggage, and ensures a smooth transition from one point to another. It's like having a friendly, professional helper who makes sure everything goes smoothly during arrival or departure. This service is particularly important for VIP clients, elderly travelers, families with children, or business professionals who need extra assistance.
Examples in Resumes
Provided Meet and Greet services for 50+ VIP clients monthly at international airport terminals
Supervised team of 10 Meet & Greet specialists during peak tourist season
Coordinated Meet-and-Greet operations for major corporate events and conferences
Typical job title: "Meet and Greet Representatives"
Also try searching for:
Where to Find Meet and Greet Representatives
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle multiple VIP arrivals during a peak time with limited staff?
Expected Answer: Answer should demonstrate ability to prioritize, delegate tasks, coordinate with different departments, and maintain service quality under pressure while ensuring all clients receive appropriate attention.
Q: Describe how you would train new meet and greet staff to handle different types of clients.
Expected Answer: Should explain creating standard procedures, teaching cultural awareness, importance of personal presentation, communication skills, and how to handle various situations from regular travelers to VIPs.
Mid Level Questions
Q: How do you handle a situation where a client's flight is delayed or changed last minute?
Expected Answer: Should discuss monitoring flight information, maintaining communication with clients, having backup plans, and coordinating with other departments to adjust arrangements.
Q: What steps do you take to ensure smooth coordination between airport staff and transportation providers?
Expected Answer: Should mention maintaining good relationships with partners, clear communication protocols, double-checking arrangements, and having contingency plans.
Junior Level Questions
Q: What information do you need to collect before meeting a client at the airport?
Expected Answer: Should mention flight details, number of passengers, amount of luggage, any special requirements or mobility needs, and contact information.
Q: How would you welcome and assist an elderly passenger who needs wheelchair assistance?
Expected Answer: Should demonstrate knowledge of proper greeting etiquette, patience, clear communication, and understanding of mobility assistance procedures.
Experience Level Indicators
Junior (0-1 years)
- Basic customer service skills
- Airport or hotel layout knowledge
- Simple booking and check-in procedures
- Basic problem-solving abilities
Mid (1-3 years)
- Handling VIP clients
- Managing multiple bookings
- Coordinating with various departments
- Solving complex customer issues
Senior (3+ years)
- Team supervision
- Service quality management
- Training and development
- Emergency situation handling
Red Flags to Watch For
- Poor communication skills or unfriendly demeanor
- Lack of punctuality or time management skills
- No experience in customer service
- Unable to handle stress or multiple tasks
- Poor knowledge of airport or venue procedures
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