Innkeeper
An Innkeeper is someone who manages and operates a small lodging establishment, typically a bed and breakfast (B&B) or small inn. They handle everything from guest bookings and customer service to property maintenance and breakfast preparation. Unlike hotel managers who often focus on specific departments, innkeepers usually take a hands-on approach in all aspects of running their establishment. This role combines hospitality management, customer service, and small business operation skills. Similar job titles might include B&B operator, guest house manager, or small hotel proprietor.
Examples in Resumes
Managed daily operations as Innkeeper of a 12-room historic bed and breakfast
Served as Inn Keeper responsible for guest satisfaction and property maintenance
Lead Innkeeper overseeing staff and maintaining 95% occupancy rate
Typical job title: "Innkeepers"
Also try searching for:
Where to Find Innkeepers
Professional Associations
Online Communities
Job Resources
Example Interview Questions
Experienced Innkeeper Questions
Q: How would you handle a situation where you're fully booked and a guest claims they have a confirmed reservation that isn't in your system?
Expected Answer: Should demonstrate strong problem-solving skills, knowledge of booking systems, customer service excellence, and ability to find alternative accommodations for guests when needed.
Q: What strategies have you implemented to increase occupancy rates during off-season periods?
Expected Answer: Should discuss marketing techniques, special packages, seasonal promotions, relationship building with local businesses, and understanding of revenue management.
Mid-Level Questions
Q: How do you manage breakfast service while handling early check-outs and late arrivals?
Expected Answer: Should explain time management skills, food service planning, accommodation of special requests, and ability to handle multiple tasks simultaneously.
Q: What systems do you use to track maintenance needs and schedule repairs?
Expected Answer: Should discuss organizational methods, preventive maintenance planning, vendor relationships, and budget management for repairs.
Entry Level Questions
Q: What do you think are the most important qualities of a successful innkeeper?
Expected Answer: Should mention customer service orientation, attention to detail, organizational skills, problem-solving abilities, and genuine interest in hospitality.
Q: How would you handle a guest complaint about room cleanliness?
Expected Answer: Should demonstrate basic customer service skills, problem resolution abilities, and understanding of housekeeping standards.
Experience Level Indicators
Junior (0-2 years)
- Basic guest service and hospitality
- Room preparation and cleaning standards
- Simple booking management
- Basic food safety and breakfast service
Mid (2-5 years)
- Property maintenance coordination
- Staff supervision
- Financial management
- Marketing and social media management
Senior (5+ years)
- Business development and strategy
- Revenue optimization
- Team leadership
- Crisis management and problem resolution
Red Flags to Watch For
- No customer service experience or poor people skills
- Lack of basic food safety knowledge
- Unwillingness to work flexible hours including weekends and holidays
- No experience with property management or maintenance oversight
