Group Head
A Group Head is a management position in cafes and restaurants that oversees multiple locations or departments within the same business. This role bridges the gap between individual store managers and upper management. They ensure consistent quality across all locations, help implement company policies, and guide their team to meet business goals. Think of them as a supervisor who manages other managers, making sure all cafe locations work together smoothly and maintain the same standards.
Examples in Resumes
Served as Group Head for 5 cafe locations, increasing overall revenue by 25%
Group Head responsible for training and development of 15 store managers
As Group Head Manager, standardized operating procedures across 8 coffee shops
Typical job title: "Group Heads"
Also try searching for:
Where to Find Group Heads
Professional Networks
Industry Associations
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where different locations under your supervision have varying performance levels?
Expected Answer: Look for answers that demonstrate experience in analyzing performance metrics, identifying best practices from successful locations, and implementing improvement strategies across struggling locations. Should mention staff training, standardization, and monitoring systems.
Q: How do you manage relationships with multiple store managers while ensuring company standards are met?
Expected Answer: Should discuss regular check-ins, clear communication channels, setting expectations, providing support and resources, while maintaining professional relationships and accountability.
Mid Level Questions
Q: What strategies do you use to maintain consistent quality across multiple locations?
Expected Answer: Should mention regular audits, standardized training programs, quality control measures, and systems for sharing best practices between locations.
Q: How do you handle staffing issues across multiple locations?
Expected Answer: Look for experience in staff allocation, cross-training programs, developing hiring strategies, and creating solutions for covering staff shortages between locations.
Junior Level Questions
Q: What experience do you have in managing multiple teams?
Expected Answer: Should demonstrate basic team management skills, understanding of delegation, and experience coordinating between different groups or shifts.
Q: How do you ensure good communication between different locations?
Expected Answer: Should discuss regular meetings, use of communication tools, reporting systems, and methods for sharing information effectively.
Experience Level Indicators
Junior (2-3 years)
- Basic multi-unit management
- Staff scheduling and coordination
- Understanding of food service operations
- Basic budget management
Mid (3-5 years)
- Multiple location oversight
- Staff training and development
- Performance management
- Revenue growth strategies
Senior (5+ years)
- Strategic planning for multiple units
- Large team management
- Budget optimization
- Market expansion planning
Red Flags to Watch For
- No experience managing multiple locations
- Poor understanding of food service operations
- Lack of team management experience
- No knowledge of food safety regulations
- Unable to show examples of growing business performance
