Fare Collection
Fare Collection refers to the process of accepting and managing passenger payments on buses and other public transportation. This includes handling cash, passes, and electronic payments from passengers. Bus drivers need to understand different payment methods, know how to operate fare boxes or card readers, and follow company procedures for collecting and reporting fares. It's a key responsibility that requires attention to detail, basic math skills, and customer service abilities.
Examples in Resumes
Managed Fare Collection responsibilities for busy city route averaging 300 passengers daily
Achieved 100% accuracy in Fare Collection and cash handling duties
Trained new drivers on Fare Collection procedures and electronic payment systems
Typical job title: "Bus Drivers"
Also try searching for:
Where to Find Bus Drivers
Professional Organizations
Job Boards
Training Resources
Example Interview Questions
Experienced Driver Questions
Q: How would you handle a situation where your fare collection system breaks down during your route?
Expected Answer: An experienced driver should discuss backup procedures, communication with dispatch, documentation methods, and maintaining customer service while following company policy for such situations.
Q: What methods have you used to prevent fare disputes and ensure accurate fare collection?
Expected Answer: Should describe clear communication with passengers, knowledge of all fare types and policies, proper documentation, and professional handling of disagreements.
Intermediate Driver Questions
Q: How do you handle special fare situations like student discounts or transfer tickets?
Expected Answer: Should demonstrate knowledge of different fare types, verification procedures, and company policies for special cases.
Q: What steps do you take to reconcile your fares at the end of your shift?
Expected Answer: Should explain the process of counting and reporting fares, completing necessary paperwork, and following company procedures for cash handling.
Entry Level Questions
Q: What are the different types of fares and payment methods you might encounter?
Expected Answer: Should be able to list basic fare types like cash, passes, electronic payments, and demonstrate understanding of how to process each.
Q: How would you handle a passenger who says they don't have enough money for the fare?
Expected Answer: Should show knowledge of company policy regarding fare enforcement while maintaining professional customer service.
Experience Level Indicators
Junior (0-1 years)
- Basic fare collection procedures
- Operation of fare box equipment
- Understanding different payment types
- Basic cash handling
Mid (1-3 years)
- Handling fare disputes
- Special fare processing
- Accurate reporting and reconciliation
- Training newer drivers
Senior (3+ years)
- Complex fare situation management
- System troubleshooting
- Policy development input
- Mentoring other drivers
Red Flags to Watch For
- History of cash handling discrepancies
- Poor attention to detail in paperwork
- Inability to handle basic math
- Customer service complaints related to fare collection
Related Terms
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