Endorsement
An endorsement is a change or addition made to an insurance policy that modifies its original terms. Think of it like an official update or amendment to the original contract. Insurance professionals use endorsements to add coverage, remove coverage, or clarify policy details. For example, if someone wants to add a new piece of jewelry to their home insurance, this would be done through an endorsement. These are also sometimes called "riders" or "amendments" in the industry.
Examples in Resumes
Processed over 200 endorsement requests monthly, maintaining 98% accuracy rate
Trained new staff on endorsements and policy rider procedures
Managed complex commercial insurance endorsements and riders for high-value accounts
Typical job title: "Insurance Underwriters"
Also try searching for:
Where to Find Insurance Underwriters
Professional Organizations
Online Communities
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you handle a complex endorsement request that falls outside standard guidelines?
Expected Answer: A senior professional should discuss risk evaluation, consultation with underwriting guidelines, possible referral to management, and clear documentation of decision-making process.
Q: Describe a situation where you had to develop a new endorsement process to address a recurring issue.
Expected Answer: Should demonstrate experience in process improvement, team training, and implementation of new procedures while maintaining compliance with regulations.
Mid Level Questions
Q: What factors do you consider when processing an endorsement request?
Expected Answer: Should mention policy terms, risk assessment, premium adjustments, regulatory requirements, and customer needs.
Q: How do you explain endorsement-related premium changes to clients?
Expected Answer: Should show ability to communicate clearly with customers, explain technical concepts in simple terms, and handle potential objections professionally.
Junior Level Questions
Q: What is an endorsement and why are they used in insurance?
Expected Answer: Should be able to explain that endorsements are policy changes or additions and provide basic examples of common endorsement types.
Q: What information do you need to process a basic endorsement?
Expected Answer: Should mention policy number, client information, type of change requested, effective date, and any supporting documentation needed.
Experience Level Indicators
Junior (0-2 years)
- Basic endorsement processing
- Policy documentation
- Customer service basics
- Understanding of common policy types
Mid (2-5 years)
- Complex endorsement handling
- Premium calculation
- Risk assessment
- Client relationship management
Senior (5+ years)
- Advanced risk evaluation
- Team training and management
- Process improvement
- Regulatory compliance oversight
Red Flags to Watch For
- Lack of attention to detail in policy documentation
- Poor understanding of basic insurance concepts
- Inability to explain policy changes clearly
- No knowledge of insurance regulations and compliance requirements
Related Terms
Need more hiring wisdom? Check these out...
When Your Team Sells You Better Than Marketing Ever Could: The Power of Employee Advocacy
The Magnetic Pull of Social Proof: How to Make Candidates Flock to Your Company
The Secret Weapon in Your Office: How Employee Referrals Transform Hiring
