Detention
Detention refers to the extra time a truck driver or shipping container spends waiting at a loading or unloading location beyond the normally allowed free time. This is an important term in shipping and logistics because it affects costs and scheduling. When companies mention detention in job descriptions, they're usually talking about managing these delays, processing detention claims (extra charges for waiting time), and working with carriers and customers to minimize these costly waiting periods. It's similar to demurrage, which specifically refers to container storage fees at ports.
Examples in Resumes
Processed over 200 Detention claims monthly with 95% success rate
Reduced Detention charges by 30% through improved dock scheduling
Managed Detention and demurrage documentation for international shipments
Typical job title: "Detention Claims Specialists"
Also try searching for:
Where to Find Detention Claims Specialists
Professional Networks
Industry Resources
Example Interview Questions
Senior Level Questions
Q: How would you develop a strategy to reduce detention costs across multiple facilities?
Expected Answer: A strong answer should include analyzing current detention patterns, implementing appointment scheduling systems, working with carriers on solutions, and creating standard operating procedures for loading/unloading.
Q: How do you handle disputes with carriers over detention charges?
Expected Answer: Should discuss verification of documentation, negotiation strategies, understanding contract terms, and maintaining carrier relationships while protecting company interests.
Mid Level Questions
Q: What documentation is needed to process a detention claim?
Expected Answer: Should mention arrival and departure times, detention authorization forms, proof of delay causes, and any additional supporting documents like gate timestamps or loading records.
Q: How do you calculate detention charges?
Expected Answer: Should explain free time allowances, hourly rates, how to determine start and end times, and understanding different rate structures in carrier contracts.
Junior Level Questions
Q: What is the difference between detention and demurrage?
Expected Answer: Should explain that detention involves waiting time for trucks/drivers at facilities, while demurrage refers to container storage fees at ports.
Q: What causes detention and how can it be prevented?
Expected Answer: Should discuss common causes like poor scheduling, lack of dock space, insufficient staff, and basic prevention methods like appointment systems and proper paperwork preparation.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of detention rules and fees
- Filing simple detention claims
- Document collection and organization
- Basic carrier communication
Mid (2-5 years)
- Processing complex detention claims
- Negotiating with carriers
- Analysis of detention patterns
- Understanding transportation contracts
Senior (5+ years)
- Strategic detention cost reduction
- Policy development and implementation
- Team management and training
- Carrier relationship management
Red Flags to Watch For
- No knowledge of transportation industry terms and processes
- Unfamiliarity with detention documentation requirements
- Poor attention to detail in paperwork
- Lack of experience with carrier negotiations
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