Recruiter's Glossary

Examples: Security Compliance • Perimeter Security • Physical Security

Command Center

Term from Security industry explained for recruiters

A Command Center is a centralized location where security teams monitor and manage safety, security, and emergency situations. Think of it as a control room where security professionals use various screens, cameras, and communication tools to keep watch over a facility or multiple locations. It's similar to what you might see in police stations or large corporate buildings, where staff members monitor security cameras, alarms, and coordinate responses to incidents. Other common names for this include Security Operations Center (SOC), Control Room, or Operations Center.

Examples in Resumes

Supervised Command Center operations for a 24/7 corporate security facility

Managed emergency response protocols from the Security Operations Center

Led a team of 15 operators in the Control Room monitoring multiple client locations

Implemented new technology solutions in the Command Center to improve incident response times

Typical job title: "Command Center Operators"

Also try searching for:

Security Operations Manager Command Center Supervisor Control Room Operator Security Operations Director Command Center Analyst GSOC Manager Security Dispatcher

Where to Find Command Center Operators

Professional Associations

Job Boards

Professional Networks

Example Interview Questions

Senior Level Questions

Q: How would you handle a major security incident involving multiple facilities?

Expected Answer: Look for answers that demonstrate leadership, clear communication protocols, and ability to coordinate multiple teams while maintaining calm under pressure. Should mention incident documentation, stakeholder communication, and post-incident analysis.

Q: What strategies have you implemented to improve command center efficiency?

Expected Answer: Should discuss experience with process improvements, team training programs, technology upgrades, and how they measure success through metrics like response times and incident resolution rates.

Mid Level Questions

Q: How do you prioritize multiple security alerts happening simultaneously?

Expected Answer: Should explain their decision-making process, risk assessment abilities, and how they use available resources to handle multiple incidents. Should mention communication with field teams and incident categorization.

Q: What's your approach to training new command center operators?

Expected Answer: Should discuss creating standard operating procedures, hands-on training methods, and how they ensure consistent quality in operator performance. Should mention documentation and ongoing assessment.

Junior Level Questions

Q: What are the essential components of an incident report?

Expected Answer: Should be able to list basic elements like date, time, location, incident description, actions taken, and parties involved. Should understand the importance of accurate documentation.

Q: How would you respond to an employee reporting a suspicious person?

Expected Answer: Should demonstrate knowledge of basic protocols, ability to gather essential information, and understanding of when to escalate to supervisors or law enforcement.