Insurance Claims
Insurance Claims refers to the process of requesting and receiving compensation from insurance companies for property damage or losses. In property management, this involves documenting incidents, filing paperwork, and working with insurance adjusters to ensure proper coverage for buildings, facilities, or rental properties. It's similar to submitting an expense report, but for property damages or accidents. Property managers often handle both filing claims and overseeing repairs once claims are approved. This term might also appear as "claims management" or "claims processing" in job descriptions.
Examples in Resumes
Managed over 50 Insurance Claims annually for a 300-unit apartment complex
Successfully processed Insurance Claim documentation resulting in $500,000 recovery for storm damage
Coordinated between contractors and adjusters for Claims processing on multiple properties
Typical job title: "Claims Coordinators"
Also try searching for:
Where to Find Claims Coordinators
Professional Associations
Job Boards
Online Resources
Example Interview Questions
Senior Level Questions
Q: How would you handle a large-scale disaster affecting multiple properties in your portfolio?
Expected Answer: Should discuss experience coordinating multiple claims simultaneously, prioritizing urgent cases, managing contractor relationships, and maintaining clear communication with property owners and insurance companies.
Q: Describe your experience with implementing claims management procedures across multiple properties.
Expected Answer: Should explain creating standardized processes, training staff, maintaining documentation systems, and improving efficiency in claims handling.
Mid Level Questions
Q: What steps do you take when filing an insurance claim for property damage?
Expected Answer: Should outline process of documenting damage, collecting evidence, contacting insurance providers, coordinating with adjusters, and following up on claim status.
Q: How do you ensure all necessary documentation is gathered for a claim?
Expected Answer: Should discuss maintaining incident reports, photos, repair estimates, and communication records, plus tracking deadlines and requirements.
Junior Level Questions
Q: What information is typically needed when filing a basic insurance claim?
Expected Answer: Should list basic elements like incident date, description of damage, photos, policy information, and contact details.
Q: How do you organize and track multiple insurance claims?
Expected Answer: Should mention using spreadsheets or software to track claim numbers, dates, status updates, and follow-up tasks.
Experience Level Indicators
Junior (0-2 years)
- Basic claims filing procedures
- Documentation gathering
- Communication with insurance adjusters
- Basic incident reporting
Mid (2-5 years)
- Managing multiple claims simultaneously
- Coordinating with contractors
- Negotiating with insurance companies
- Claims tracking and reporting
Senior (5+ years)
- Large-scale disaster response
- Claims process optimization
- Team training and supervision
- Policy review and risk management
Red Flags to Watch For
- No experience with documentation management
- Poor attention to detail
- Lack of follow-through on claims
- Unable to explain basic claims filing process
- No knowledge of property damage assessment
