End of Game
End of Game refers to the process of closing down and finalizing a lottery game or scratch-off ticket series. It's a standard procedure in the lottery industry where games are discontinued once a certain percentage of top prizes have been claimed or when the game reaches its planned end date. This process includes tasks like announcing the last date to sell tickets, managing remaining inventory, and handling final prize claims. It's similar to how retail stores handle product discontinuation, but with strict regulatory requirements since it involves gambling and prize money.
Examples in Resumes
Managed End of Game procedures for 25 scratch-off games annually
Coordinated End of Game announcements and retailer communications for state lottery
Developed automated tracking system for End of Game inventory management
Successfully executed EOG protocols for multiple lottery game closures
Typical job title: "Lottery Operations Specialists"
Also try searching for:
Where to Find Lottery Operations Specialists
Professional Organizations
Job Boards
Industry Networks
Example Interview Questions
Senior Level Questions
Q: How would you handle a situation where a major prize winner comes forward after the End of Game deadline?
Expected Answer: The candidate should discuss proper escalation procedures, knowledge of regulatory requirements, and experience with exception handling in prize claim situations. They should emphasize customer service while maintaining compliance with lottery regulations.
Q: Describe your experience in developing End of Game procedures that improved efficiency or reduced errors.
Expected Answer: Look for answers that demonstrate leadership in creating or improving processes, experience with multiple game closures, and ability to coordinate between different departments including marketing, sales, and compliance.
Mid Level Questions
Q: What key factors do you consider when planning an End of Game schedule?
Expected Answer: Candidate should mention prize claim deadlines, inventory levels, sales performance, marketing schedules, and coordination with retailers. They should understand the balance between maximizing sales and maintaining regulatory compliance.
Q: How do you ensure effective communication with retailers during End of Game procedures?
Expected Answer: Should discuss experience with retailer notifications, training materials, deadline reminders, and handling questions or concerns from retail partners about game closure procedures.
Junior Level Questions
Q: What is the typical End of Game process?
Expected Answer: Should be able to outline basic steps like announcement dates, last day to sell, deadline for prize claims, and basic inventory management procedures.
Q: How do you track and verify returned inventory during End of Game?
Expected Answer: Should demonstrate understanding of basic inventory tracking methods, documentation requirements, and importance of accuracy in recording returned tickets.
Experience Level Indicators
Junior (0-2 years)
- Basic understanding of lottery operations
- Inventory tracking and documentation
- Communication with retailers
- Following established End of Game procedures
Mid (2-5 years)
- Managing multiple game closures simultaneously
- Coordinating with different departments
- Problem-solving retailer issues
- Understanding regulatory requirements
Senior (5+ years)
- Process improvement and optimization
- Team leadership and training
- Regulatory compliance oversight
- Strategic planning for game lifecycles
Red Flags to Watch For
- Lack of attention to detail in tracking inventory
- Poor understanding of compliance requirements
- Inability to handle deadline-driven tasks
- Limited experience with retailer communications
Related Terms
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