Roll Over
A Roll Over in lottery services refers to when a lottery jackpot isn't won and the prize money "rolls over" to the next draw, making the next jackpot bigger. This is an important concept in lottery operations because it creates larger jackpots that attract more players and generate more ticket sales. When you see this term in resumes, it usually relates to experience with managing or explaining roll over processes to customers, handling increased sales during roll over periods, or working with systems that calculate and display roll over amounts.
Examples in Resumes
Managed customer communications during major Roll Over events that increased ticket sales by 45%
Trained staff on explaining Roll Over jackpots and related lottery procedures to customers
Developed standard operating procedures for handling Roll Over situations at multiple retail locations
Typical job title: "Lottery Sales Representatives"
Also try searching for:
Where to Find Lottery Sales Representatives
Professional Networks
Job Boards
Example Interview Questions
Senior Level Questions
Q: How would you manage a team during a major roll over event?
Expected Answer: Should discuss experience with staff scheduling, customer communication strategies, handling increased foot traffic, and maintaining security procedures during high-volume periods.
Q: What strategies have you implemented to maximize sales during roll over periods?
Expected Answer: Should explain marketing techniques, staff training programs, and customer engagement strategies that capitalize on increased interest during roll over events.
Mid Level Questions
Q: How do you explain roll over jackpots to new customers?
Expected Answer: Should demonstrate clear communication skills and ability to explain lottery concepts in simple terms, including odds and prize structures.
Q: What procedures do you follow when processing roll over ticket sales?
Expected Answer: Should show knowledge of proper ticket processing, verification procedures, and customer service protocols during high-stakes sales.
Junior Level Questions
Q: What is a roll over and why is it important?
Expected Answer: Should be able to explain the basic concept of roll overs and their impact on ticket sales and customer interest.
Q: How do you handle customer inquiries about jackpot amounts?
Expected Answer: Should demonstrate basic customer service skills and ability to accurately communicate current jackpot information.
Experience Level Indicators
Junior (0-1 years)
- Basic lottery terminal operation
- Customer service fundamentals
- Understanding of roll over concept
- Ticket processing
Mid (1-3 years)
- Advanced customer communication
- Sales during high-volume periods
- Team coordination
- Promotional strategies
Senior (3+ years)
- Staff training and management
- Sales optimization
- Crisis management
- Strategic planning for major events
Red Flags to Watch For
- Lack of basic understanding of lottery operations
- Poor customer service skills
- No experience with cash handling
- Unable to explain simple lottery concepts to customers
Related Terms
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